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This position was posted on April 5, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Latin America
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
📋 Description
- • As a Customer Success Operations Manager (Lead), you will bring structure, accountability, and operational excellence to the Customer Success function at Onhires Inc., a company building the future of AI-powered business communication by embedding intelligent agents into ATS and CRM systems for enterprise staffing and workforce organizations.
- • You will set and enforce standards across the team, own onboarding processes and documentation quality, review calls to provide actionable feedback, manage a portfolio of high-impact strategic accounts, track onboarding timelines and account health, and drive cross-functional alignment with Product and Engineering to ensure scalable solutions.
- • You will work within a growing, innovative company focused on scaling AI-driven communication tools, where your role is critical to making Customer Success structured, scalable, and high-performing as the product expands.
- • In this role, you will develop deep expertise in SaaS Customer Success operations, gain influence over process design and scalability, build leadership experience as a player-coach, and directly impact retention, expansion, and customer outcomes through data-driven operational improvements.
Skills & Technologies
About Onhires Inc.
Onhires is a talent acquisition platform designed to streamline the hiring process for businesses. It offers a comprehensive suite of tools that automate and optimize various stages of recruitment, from sourcing candidates to onboarding new hires. The platform aims to reduce time-to-hire and improve the quality of hires by leveraging intelligent automation and data-driven insights. Key features include applicant tracking, candidate sourcing, interview scheduling, and performance analytics, all integrated into a user-friendly interface. Onhires serves companies seeking to enhance their recruitment efficiency and build stronger teams by making the hiring journey more effective and less resource-intensive.
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