Job Overview
Location
Latin America
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
📋 Description
- • As a Customer Success Operations Manager (Lead), you will bring structure, accountability, and operational excellence to the Customer Success function at Onhires Inc., a company building the future of AI-powered business communication by embedding intelligent agents into ATS and CRM systems for enterprise staffing and workforce organizations.
- • You will set and enforce standards across the team, own onboarding processes and documentation quality, review calls to provide actionable feedback, manage a portfolio of high-impact strategic accounts, track onboarding timelines and account health, and drive cross-functional alignment with Product and Engineering to ensure scalable solutions.
- • You will work within a growing, innovative company focused on scaling AI-driven communication tools, where your role is critical to making Customer Success structured, scalable, and high-performing as the product expands.
- • In this role, you will develop deep expertise in SaaS Customer Success operations, gain influence over process design and scalability, build leadership experience as a player-coach, and directly impact retention, expansion, and customer outcomes through data-driven operational improvements.
Skills & Technologies
About Onhires Inc.
Onhires is a talent acquisition platform designed to streamline the hiring process for businesses. It offers a comprehensive suite of tools that automate and optimize various stages of recruitment, from sourcing candidates to onboarding new hires. The platform aims to reduce time-to-hire and improve the quality of hires by leveraging intelligent automation and data-driven insights. Key features include applicant tracking, candidate sourcing, interview scheduling, and performance analytics, all integrated into a user-friendly interface. Onhires serves companies seeking to enhance their recruitment efficiency and build stronger teams by making the hiring journey more effective and less resource-intensive.
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