Customer Success Partner, Enterprise

CreatorIQ, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary strategic advisor to a portfolio of enterprise customers, guiding them to achieve measurable business outcomes through CreatorIQ’s influencer marketing platform.
• Build and maintain multi-threaded relationships with key customer stakeholders, including daily users, managers, and executive sponsors, through consistent virtual and in-person engagement.
• Drive platform adoption and usage by analyzing customer engagement data, identifying adoption risks and opportunities, and enabling customers to leverage CreatorIQ’s self-service tools effectively.
• Lead structured strategic business reviews, success planning sessions, and roadmap discussions aligned with each customer’s marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure seamless onboarding, adoption ramp-up, and scalable customer education.
• Partner with Product Support to escalate and resolve technical issues and product-related inquiries efficiently.
• Work with the Strategic Insights Team to deliver custom data analysis and insights when customer needs exceed standard platform capabilities.
• Co-develop and maintain joint account plans with Account Executives to identify customer goals, expansion opportunities, and potential risks.
• Act as the internal advocate for customers, channeling product feedback, usage trends, and pain points into the organization to influence roadmap decisions and improve customer experience.
• Maintain comprehensive account documentation including success plans, meeting notes, risk flags, adoption metrics, and engagement records to ensure proactive and consistent account management.
• Deliver value-driven, outcomes-focused customer journeys that directly impact gross retention, platform adoption, and customer health metrics.
• Navigate complex enterprise organizations with agility, building trust across departments and levels to ensure alignment on influencer marketing strategy and platform utilization.
• Stay current with evolving trends in influencer marketing, social media measurement, and creator economy dynamics to provide strategic guidance to customers.
• Balance strategic planning with day-to-day execution, managing a dynamic portfolio of enterprise accounts with high attention to detail and follow-through.
• Collaborate cross-functionally with teams including Sales, Product, Implementation, Support, and Strategic Insights to deliver a unified customer experience.
• Utilize tools such as Salesforce, GSuite, Zoom, Slack, Notion, and Jira to manage customer relationships, track progress, and coordinate internal workflows.
• Proactively identify and communicate customer health indicators, recommending data-backed strategies to improve engagement, reduce churn, and drive expansion.

🎯 Requirements

• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing for an agency, brand, or technology company
• Proven success managing business KPIs and customer advocacy metrics
• Skilled in building relationships across multiple levels within complex organizations
• Proficient in using customer data to identify risks, tell compelling stories, and recommend success strategies
• Experience leading structured engagements such as business reviews, success planning sessions, and roadmap discussions
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

🏖️ Benefits

• 15 days of vacation, plus floating and set holidays
• Wellness allowance and paid parental leave
• Medical, dental, vision, life, and disability insurance
• Work-from-home stipend for home office setup or personal use
• 401k plan (USA)
• Surprise meal stipends while working remotely

Skills & Technologies

Remote

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CreatorIQ, Inc.

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About CreatorIQ, Inc.

CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.

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