Job Overview
Location
Los Angeles
Job Type
Full-time
Category
Customer Success
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Partner, Mid-Market at CreatorIQ, you will serve as the primary strategic partner for a portfolio of high-value mid-market customers, nurturing collaborative partnerships to drive meaningful outcomes through their influencer marketing programs and ensuring long-term platform adoption and success.
- • Day to day, you will build multi-threaded relationships with key stakeholders through virtual and in-person engagement, lead strategic business reviews and success planning sessions, analyze customer usage data to identify risks and opportunities, collaborate with Implementation, Services, and Product Support teams to ensure seamless onboarding and issue resolution, maintain detailed account plans and documentation, and act as the customer’s internal advocate by channeling feedback into product and experience improvements.
- • CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company operates with a flexible hybrid work model, is headquartered in Los Angeles with global offices, and has been consistently recognized as a leader in influencer marketing platforms by IDC, Forrester, and G2, while earning accolades as a best place to work and fastest-growing company.
- • In this role, you will develop deep expertise in influencer marketing strategy and the CreatorIQ platform, strengthen your consultative and relationship-management skills, drive measurable impact on customer retention and expansion, and grow into a trusted advisor who shapes both customer success and internal product roadmaps through data-informed advocacy.
🎯 Requirements
- • Experience in customer success, account management, or a related client-facing role, preferably in SaaS or technology
- • Strong communication and relationship-building skills with ability to engage multi-threaded stakeholders
- • Experience driving platform adoption, value realization, and retention in a subscription-based business model
- • Ability to analyze customer data and usage patterns to identify risks, opportunities, and trends
- • Experience collaborating cross-functionally with Implementation, Services, Product, and Support teams
- • Familiarity with influencer marketing or digital marketing ecosystems is a plus
🏖️ Benefits
- • 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave
- • Whole Health Package including medical, dental, vision, life, and disability insurance
- • 401(k) savings plan (USA) to support long-term financial planning
- • Work-from-home stipend to set up a productive home office
- • Surprise meal stipends for remote employees
- • Access to internal learning platform for training and professional development from day one
Skills & Technologies
About CreatorIQ, Inc.
CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.
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