Job Overview
Location
Miami
Job Type
Full-time
Category
Customer Success
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Representative at roadsurfer GmbH in Miami, you will serve as the primary point of contact for customers seeking RV rentals and outdoor adventure experiences, playing a vital role in shaping memorable travel journeys while supporting the company’s mission to build a sustainable outdoor travel ecosystem.
- • Your day-to-day responsibilities include providing personalized customer assistance via phone and email, guiding prospects through the booking process with detailed information on RV rentals, services, and accessories; handling first-level support for issues such as damage claims, breakdowns, and equipment troubleshooting with empathy and efficiency; managing CRM and booking operations by coordinating updates, changes, and cancellations using ticketing systems and Microsoft Suite tools; and collaborating closely with internal teams including product development, international stations, sales, and supervisors to ensure seamless service delivery and escalation resolution.
- • You will join a fast-growing, open, and positive team culture at roadsurfer that values hands-on initiative, mutual trust, and shared ownership—where employees are encouraged to bring their authentic selves to work while contributing to ambitious goals in the outdoor travel space.
- • In this role, you will develop strong customer relationship management skills, gain deep expertise in the RV rental and outdoor recreation industry, enhance your problem-solving and communication abilities in a dynamic, customer-centric environment, and grow professionally through cross-functional collaboration and real-time challenge resolution—all while helping customers embark on transformative road adventures.
🎯 Requirements
- • Minimum 2 years of customer service experience, with inbound/outbound call experience desired
- • Strong communication skills and fluency in English; multilingual ability is a plus
- • Proficiency in Microsoft Suite (Teams, Outlook, Excel) and familiarity with Zendesk or similar CRM systems
- • Quick problem-solving and troubleshooting skills, with a fast learner mindset and strong attention to detail
- • Open availability to work nights, weekends, and some holidays as needed to meet business hours (Monday–Sunday, 06:00–20:00 PST)
- • Genuine passion for camping, travel, road trips, and exploring new destinations
🏖️ Benefits
- • Opportunity to work with a purpose-driven company promoting sustainable outdoor travel and adventure
- • Inclusive, team-oriented culture rooted in core values like Free Hugs, All for One, Brutal Hands On, Trustety, and Own Your Ship
- • Hybrid work flexibility with expectation to live within commuting distance of the Miami station (2757 NW 36th St, Miami, FL 33142)
- • Exposure to international operations and collaboration with global teams across Europe and North America
- • Professional growth in customer success, CRM management, and outdoor recreation industries
- • Supportive environment that values work-life balance and individual shift planning preferences
Skills & Technologies
About roadsurfer GmbH
roadsurfer GmbH is a German recreational vehicle rental company that operates a fleet of campervans and motorhomes for short-term hire across Europe. Founded in 2016 and headquartered in Munich, it provides fully equipped vehicles for leisure travel through a booking platform and pick-up locations in Germany, France, Spain, Italy, Switzerland, the Netherlands, Austria and the Nordics. The company focuses on flexible rental terms, digital booking and customer support to serve private travellers and outdoor tourism markets.
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