Job Overview
Location
CAN-ON-Remote
Job Type
Full-time
Category
Customer Success
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Representative at Fullsteam Operations, LLC, you will build and maintain strong relationships with assigned customers, ensuring they achieve maximum value from Silverware’s solutions while driving retention, satisfaction, and growth. This role is critical to helping small and medium-sized businesses thrive through seamless software and payment experiences.
- • Day to day, you will own the ongoing Silverware relationship with assigned customers, act as a trusted advisor, identify opportunities for sales add-ons and integrations, advocate for customer needs, track helpdesk tickets for trends, collaborate with Sales on upsell and cross-sell initiatives, and serve as Project Manager on new product enhancements and integrations within a Scrum environment.
- • Fullsteam is a leading provider of vertical software and embedded payments technology with over 1,900 employees, dedicated to empowering SMBs across industries. Through its Silverware brand, the company delivers innovative hospitality-focused solutions designed to enhance every aspect of the guest experience, from arrival to departure.
- • In this role, you will develop deep expertise in customer success strategy, cross-functional collaboration, product lifecycle support, and SaaS-based relationship management, positioning yourself for growth into senior customer success, account management, or client-facing leadership roles within a fast-growing, innovation-driven organization.
🎯 Requirements
- • 3+ years of relevant customer success or account management experience
- • Proven track record of success in a customer-facing role
- • Exceptional communication skills (oral, written, and presentation)
- • Experience building and maintaining relationships while driving customer engagement
- • Empathetic, positive attitude with a desire to help customers reach their goals
- • Experience working with cross-functional teams (Sales, Technical Support, Implementations)
🏖️ Benefits
- • Medical coverage
- • Extended Health and LTD plan
- • Dental and Vision insurance
- • RRSP with employer match
- • Health Spending Account
- • Flexible paid time off
Skills & Technologies
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About Fullsteam Operations, LLC
Fullsteam Operations, LLC is a North American supply-chain and logistics technology company headquartered in Birmingham, Alabama. It builds cloud-based software and payments platforms that unify freight audit, carrier management, shipment visibility, and fuel tax reporting for shippers, carriers, and fuel merchants. Operating under brands such as Propel, Axiom, and Diesel, Fullsteam processes billions of dollars in transportation-related payments annually, helping customers reduce costs, automate compliance, and optimize fleet operations across the United States, Canada, and Mexico.
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