Customer Success Representative

Flagler Health

Job Overview

Location

NYC Office

Job Type

Full-time

Full Job Description

📋 Description

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.
• Key Responsibilities
• Partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.
• Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.
• We’ve recently raised our Series B and are entering our next phase of growth.
• OUR VALUES
• Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
• Don’t take things personally: We value and react quickly to constructive feedback.
• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
• Be Right: We are highly detailed oriented and try to be right, a lot.

🎯 Requirements

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

Skills & Technologies

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Onsite

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Flagler Health

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About Flagler Health

Flagler Health is a healthcare technology company based in Jacksonville, Florida. It provides data-driven population health and patient-engagement solutions to health systems, physician groups, and payers. Its cloud platform aggregates clinical, social, and behavioral data to identify at-risk patients, predict care gaps, and automate outreach, aiming to improve outcomes and reduce costs. Services include analytics dashboards, care-coordination workflows, and omnichannel communication tools that integrate with electronic health records. Founded in 2018, Flagler Health partners with providers across the United States to advance value-based care initiatives.

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