Customer Success Representative (Part Time)

roadsurfer GmbH

Job Overview

Location

Calgary

Job Type

Part-time

Full Job Description

📋 Description

• As a Customer Success Representative (Part Time) at roadsurfer GmbH, you will serve as the primary point of contact for customers across North America, playing a vital role in delivering exceptional service that supports the company’s mission to make outdoor adventure accessible, sustainable, and joyful. Your work directly contributes to customer satisfaction, loyalty, and the seamless execution of RV rental experiences from inquiry to post-trip support.
• Day to day, you will provide personalized customer assistance by responding to inquiries via phone and email, offering tailored guidance on RV rentals, accessories, and booking options while ensuring every interaction reflects the company’s friendly, optimistic, and helpful brand voice. You will act as a first-level support agent, troubleshooting RV-related issues such as mechanical concerns, equipment malfunctions, or damage claims with empathy and efficiency, coordinating with station teams to resolve problems swiftly and minimize customer disruption. You will manage CRM and booking operations using ticketing systems and Microsoft Suite tools to process changes, cancellations, and updates to reservations, maintaining accurate records and ensuring follow-up actions are completed. Collaboration is key—you will work closely with product development, international stations, sales, and internal Customer Success teams to align on service improvements, escalate complex issues when needed, and share insights that enhance the overall customer journey. You will also support team goals by embracing a ‘brutal hands-on’ mindset, taking initiative to address business needs without hesitation, and contributing to a culture of trust, openness, and shared responsibility.
• You will join a fast-growing, mission-driven team at roadsurfer that values authenticity, adventure, and sustainability, where your passion for camping, travel, and road trips is not just welcomed but celebrated as a core part of your effectiveness in the role. The company fosters an inclusive, energetic environment where teamwork, mutual respect, and a ‘free hugs’ attitude are lived daily, and where your contributions are recognized as essential to building a trusted ecosystem for outdoor exploration.
• In this role, you will develop strong customer service expertise in a dynamic, international setting, gaining hands-on experience with CRM platforms like Zendesk, refining your problem-solving and communication skills, and learning how to balance empathy with operational efficiency in high-touch customer interactions. You will also build valuable cross-functional collaboration abilities, deepen your knowledge of the RV and outdoor travel industry, and grow your confidence in managing multiple priorities—skills that are transferable and highly valued across customer-facing roles in tech, travel, and hospitality sectors.

🎯 Requirements

• Minimum 2 years of customer service experience, with inbound/outbound call experience desired
• Strong communication skills and fluency in English; multilingual ability is a plus
• Proficiency in Microsoft Suite (Teams, Outlook, Excel) and comfort with technology; knowledge of Zendesk or similar CRM systems is a plus
• Quick problem-solving and troubleshooting abilities, with a detail-oriented and fast-learning mindset
• Open availability to work nights, weekends, and some holidays to meet business needs (Monday–Sunday, 06:00–20:00 PST)
• Experience in car rental, car dealership, or U-Haul industries is a plus; genuine enthusiasm for camping, travel, and road trips is expected

🏖️ Benefits

• Be part of a positive, fast-growing team culture that values teamwork, honesty, and a ‘brutal hands-on’ approach to getting things done
• Opportunity to work remotely with flexible shift planning that respects your personal time and availability
• Engage in meaningful work that supports sustainable outdoor travel and helps customers create memorable adventures
• Join an inclusive, equal-opportunity employer committed to diversity and a workplace where everyone belongs
• Employee discount or access to roadsurfer’s RV rental and camping spot platforms (implied through company mission and product access)

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

roadsurfer GmbH

Visit Website

About roadsurfer GmbH

roadsurfer GmbH is a German recreational vehicle rental company that operates a fleet of campervans and motorhomes for short-term hire across Europe. Founded in 2016 and headquartered in Munich, it provides fully equipped vehicles for leisure travel through a booking platform and pick-up locations in Germany, France, Spain, Italy, Switzerland, the Netherlands, Austria and the Nordics. The company focuses on flexible rental terms, digital booking and customer support to serve private travellers and outdoor tourism markets.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.