Customer Success - SMB

📋 Description

• • As a Customer Success Specialist at Sibill S.r.l., you will play a pivotal role in helping SMB clients maximize the value of our integrated financial operating platform, which unifies invoicing, payments, treasury, and accounting for Italian small businesses and accountants.
• • Your day-to-day responsibilities will include guiding new clients through onboarding by configuring the platform—including accounting and financial settings—training them to become power users, building and maintaining strong, long-term relationships through regular check-ins, identifying upsell and cross-sell opportunities, gathering and sharing customer feedback with product and tech teams, monitoring client KPIs and performance via dashboards and data-driven analysis, and contributing to the development of scalable Customer Success processes by sharing best practices and driving continuous improvement.
• • You will join a fast-growing, ambitious, and pragmatic team backed by top-tier international investors including Keen Venture Partners, Founders, Exor Ventures, Notion Capital, and Creandum. Sibill is redefining financial operations for Italy’s 90% of SMBs and accountants, offering a modern, unified platform that saves time and creates real value.
• • In this role, you will develop deep expertise in B2B SaaS customer lifecycle management, gain hands-on experience with financial and accounting workflows, strengthen your consultative and commercial acumen through upselling and cross-selling, and grow rapidly in a high-autonomy environment where your impact is visible and your professional development is accelerated.