Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • At TeamSnap, we are driven by the belief that sports have the power to make the world a better place by fostering connection and community. Our mission is to simplify the complexities of youth sports through our innovative communication and management platform. We foster a culture where enthusiasm for our work is paramount, our colleagues are supportive, and our leadership inspires us to achieve great things. This commitment to our people and our mission has earned us recognition as one of Outside Magazine’s “Best Places to Work” and Built In’s “100 Best Remote-First Places to Work.” We are seeking a dedicated and proactive Customer Success Specialist to join our dynamic team and contribute to our continued growth and customer satisfaction.
- • As a Customer Success Specialist, you will be instrumental in ensuring our customers achieve maximum value from the TeamSnap ONE platform. You will serve as the primary point of contact for customers as they navigate their journey with TeamSnap, from initial setup to advanced feature utilization. This role is critical for both new customers onboarding onto our platform and existing customers who are upgrading to leverage new features, explore sponsorship opportunities, or integrate our coaching content. Your expertise will guide them through a smooth and efficient transition, ensuring they are not only technically proficient but also inspired by the possibilities our platform offers.
- • Your core responsibility will be to facilitate a seamless onboarding experience for a diverse range of customers. This involves understanding their unique needs and objectives, and then tailoring the onboarding process to meet those specific requirements. You will conduct training sessions, provide comprehensive guidance on platform features, and proactively address any potential challenges or questions that may arise. The goal is to empower customers with the knowledge and confidence to fully utilize TeamSnap ONE, thereby enhancing their overall experience and fostering long-term loyalty.
- • Beyond initial onboarding, you will play a vital role in customer retention and growth. This includes proactively engaging with customers to identify opportunities for them to further leverage TeamSnap’s capabilities, such as exploring advanced analytics, integrating new communication tools, or capitalizing on sponsorship revenue streams. You will act as a trusted advisor, offering insights and best practices to help them optimize their use of the platform and achieve their organizational goals.
- • Collaboration will be a key aspect of this role. You will work closely with our Sales, Support, and Product teams to ensure a cohesive customer experience. By sharing customer feedback and insights, you will contribute to the continuous improvement of our platform and services. Your ability to build strong, trusting relationships with customers and internal stakeholders will be essential for success.
- • We are looking for an individual who thrives in a fast-paced environment, possesses exceptional organizational skills, and can effectively manage multiple priorities simultaneously. If you are passionate about sports, technology, and helping others succeed, and if you enjoy building rapport and fostering partnerships, this role offers a rewarding opportunity to make a significant impact.
- • Key responsibilities will include:
- • Conducting engaging and informative onboarding sessions for new and upgrading customers, ensuring a comprehensive understanding of the TeamSnap ONE platform.
- • Developing and delivering tailored training materials and resources that cater to the diverse needs of our customer base.
- • Proactively monitoring customer engagement and platform adoption, identifying at-risk accounts and implementing strategies to improve satisfaction and retention.
- • Serving as a subject matter expert on the TeamSnap ONE platform, providing timely and accurate support to customers via various channels.
- • Collaborating with Sales to ensure a smooth handover of new clients and to identify upsell and cross-sell opportunities.
- • Partnering with the Product team to relay customer feedback, feature requests, and insights that can inform product development and enhancements.
- • Building and nurturing strong relationships with customers, acting as their primary advocate within TeamSnap.
- • Contributing to the development of customer success best practices and knowledge base articles.
- • Tracking and reporting on key customer success metrics, such as onboarding completion rates, customer satisfaction, and retention.
- • Staying abreast of industry trends and best practices in customer success and sports technology.
- • Participating in team meetings and contributing to a positive and collaborative work environment.
- • Ensuring all customer interactions are documented accurately and efficiently within our CRM system.
- • Assisting with the development and execution of customer marketing campaigns and initiatives.
- • Identifying opportunities to showcase customer success stories and testimonials.
- • Contributing to a culture of continuous learning and improvement within the Customer Success team.
- • Championing the TeamSnap brand and values in all customer interactions.
- • Empowering customers to achieve their goals through effective utilization of the TeamSnap ONE platform.
- • Driving customer advocacy and fostering a community of engaged TeamSnap users.
- • Ensuring a high level of customer satisfaction and loyalty through exceptional service and support.
- • Contributing to the overall growth and success of TeamSnap by fostering strong, long-lasting customer relationships.
- • Proactively identifying and resolving customer issues before they escalate, ensuring a positive and seamless experience.
- • Educating customers on new features and product updates, driving adoption and maximizing value.
- • Becoming a trusted advisor to customers, providing strategic guidance on how to best leverage TeamSnap for their specific needs.
- • Facilitating customer feedback loops to ensure their voices are heard and incorporated into our product development roadmap.
- • Celebrating customer successes and recognizing their achievements with TeamSnap.
- • Ensuring that every customer interaction reinforces TeamSnap's commitment to excellence and customer-centricity.
- • Playing a key role in the retention and expansion of our customer base through proactive engagement and value delivery.
- • Helping customers understand and utilize the full spectrum of TeamSnap's offerings, including advanced features and integrations.
- • Acting as a bridge between our customers and our internal teams, ensuring clear communication and alignment.
- • Contributing to a knowledge base that empowers customers to find answers independently.
- • Driving a positive perception of TeamSnap through consistent delivery of outstanding customer support and success.
- • Ensuring that customers feel valued, heard, and supported throughout their entire lifecycle with TeamSnap.
- • Helping customers achieve their desired outcomes and objectives using the TeamSnap platform.
- • Building a strong understanding of the youth sports landscape and the unique challenges faced by our customers.
- • Contributing to a positive and collaborative team environment where knowledge is shared and best practices are embraced.
- • Ultimately, ensuring that customers are not just using TeamSnap, but thriving with it.
🎯 Requirements
- • Proven experience in a customer-facing role, such as Customer Success, Account Management, or Technical Support, preferably within a SaaS environment.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and trust with diverse stakeholders.
- • Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.
- • A passion for sports and a genuine desire to help customers succeed.
- • Technical aptitude and the ability to quickly learn and master new software platforms.
- • Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- • Bachelor's degree in a relevant field or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off (PTO) and holidays.
- • Remote-first work environment with flexibility.
- • Opportunities for professional development and career growth.
- • A collaborative and supportive team culture.
- • Employee stock options.
- • Wellness programs and initiatives.
Skills & Technologies
Remote
About TeamSnap, Inc.
TeamSnap, Inc. provides cloud-based sports team management software serving youth, amateur and recreational leagues. The platform combines scheduling, communication, payment processing and roster tools in one mobile and web application used by millions of coaches, parents and players worldwide.
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