Customer Success Team Lead (Night shift)

CyberCare B.V.

Job Overview

Location

Vilnius

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Team Lead (Night shift) at CyberCare B.V., you will lead, coach, train, and motivate a team of customer care professionals to deliver exceptional support for global tech brands, ensuring smooth, stress-free experiences for millions of users worldwide.
• Your day-to-day responsibilities include overseeing team operations, monitoring performance metrics, providing real-time feedback and coaching, resolving escalated customer issues, and ensuring service level agreements are met during night shift hours.
• You will be part of CyberCare, a customer care company within the Tesonet Accelerator ecosystem, serving global technology brands with a blend of AI-powered automation and human-centered support across 450+ professionals.
• In this role, you will develop leadership and people management skills, gain experience in scaling customer success operations in a fast-paced tech environment, and contribute to improving customer satisfaction and retention for international clients.

🎯 Requirements

• Proven experience in leading, coaching, and motivating customer-facing teams
• Strong ability to oversee day-to-day operations and achieve team objectives
• Excellent communication and interpersonal skills for training and motivating staff
• Capability to handle escalated customer issues and ensure service quality
• Adaptability to work night shifts and manage remote or distributed teams
• Experience in customer success, support, or service environments, preferably in tech

🏖️ Benefits

• Opportunity to work with global tech brands and impact millions of users
• Part of Tesonet Accelerator, offering exposure to innovative tech ventures
• Leadership development and career growth in a scaling customer care organization
• Collaborative, human-centered work culture combining AI and personal touch
• Stable employment with a growing company of 450+ professionals
• Chance to build expertise in AI-enhanced customer service operations

Skills & Technologies

Senior

Onsite

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CyberCare B.V.

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About CyberCare B.V.

Dutch managed security services provider delivering 24/7 SOC, incident response, threat hunting, and compliance support to mid-market and enterprise clients across Europe. Combines proprietary automation with human expertise to monitor cloud, on-premise, and hybrid environments, aiming to reduce dwell time and improve cyber resilience. Founded in 2017, headquartered in ’s-Hertogenbosch, Netherlands, and maintains ISO 27001 certification.

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