Job Overview
Location
Philippines
Job Type
Full-time
Category
Other
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for customers through calls, emails, chat, and ticketing systems, ensuring timely and professional responses to all inquiries.
- • Handle both inbound and outbound customer calls with clarity, empathy, and efficiency, maintaining a near-native US English accent and professional tone.
- • Accurately record, update, and maintain customer data in company systems, ensuring all interactions are documented according to established protocols.
- • Coordinate with internal teams—including loss prevention, technical support, and operations—to resolve customer issues promptly and effectively.
- • Follow standardized processes for customer service workflows, ensuring consistency and compliance across all communication channels.
- • Maintain clear, detailed documentation of all customer interactions to support accountability, training, and continuous improvement.
- • Identify patterns or recurring customer concerns and proactively relay feedback to relevant teams to drive process enhancements and reduce future issues.
- • Manage multiple customer inquiries simultaneously while prioritizing tasks based on urgency and impact.
- • Work independently in a fully remote environment with minimal supervision, demonstrating reliability, initiative, and strong time management.
- • Adapt quickly to new software tools, CRM platforms, ticketing systems, and internal workflows with minimal training.
- • Collaborate effectively across distributed teams in a remote-first company culture, maintaining clear and respectful communication.
- • Support US-based retail clients across a wide range of businesses, from Fortune 500 companies to local retailers, understanding their unique loss prevention needs.
- • Maintain high standards of professionalism and confidentiality when handling sensitive customer and operational information.
- • Contribute to a positive customer experience by demonstrating patience, problem-solving ability, and a service-oriented mindset.
- • Work full-time (40 hours per week) during US Eastern Time Zone business hours to ensure alignment with customer support needs.
🎯 Requirements
- • At least 1 year of experience in customer support, customer service, administrative support, or a related role
- • Excellent English communication skills, both written and verbal, with a clear, confident speaking voice and near-native US accent strongly preferred
- • Comfortable handling inbound and outbound customer calls
🏖️ Benefits
- • Full-time employment (40 hours per week)
- • Remote work flexibility with location in the Philippines
- • Salary of $5 USD per hour
Skills & Technologies
About Panoptyc, Inc.
Panoptyc provides AI-driven theft-detection software for grocery and convenience retailers. Its cloud platform analyzes existing security camera feeds in real time, flagging suspicious behaviors such as skip-scanning, ticket switching, and product concealment. The system integrates with POS data to correlate transactions with video events, generating prioritized alerts for loss-prevention teams. The company serves multi-store chains in North America and Europe, aiming to reduce shrink without additional staffing or hardware.
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