Job Overview
Location
Seattle
Job Type
Full-time
Category
Marketing
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for customers via phone, email, live chat, and social media to address inquiries, process orders, and resolve issues.
- • Provide pre-sale support by assessing customer needs, recommending appropriate ALSO electric mobility products, and guiding them through the purchasing and payment process.
- • Assist customers with order tracking, modifications, cancellations, returns, and refunds while maintaining accurate records of all transactions.
- • Deliver empathetic, professional, and positive customer interactions, ensuring high satisfaction and retention across all communication channels.
- • Resolve customer complaints promptly and escalate complex issues to supervisors when necessary, following established protocols.
- • Apply in-depth knowledge of ALSO’s electric vehicles and related products to troubleshoot technical and mechanical issues reported by customers.
- • Educate customers on product features, benefits, usage, maintenance, and safety guidelines to enhance user experience and reduce support volume.
- • Manage warranty claims and submissions through third-party platforms, ensuring timely processing and compliance with warranty terms.
- • Collaborate cross-functionally with product, shipping, sales, and logistics teams to resolve multi-departmental customer issues and improve service outcomes.
- • Collect, document, and communicate customer feedback to internal teams to inform product improvements, feature development, and operational efficiencies.
- • Proactively follow up with customers after resolution to ensure satisfaction and build long-term loyalty.
- • Develop and update customer-facing documentation, help center articles, and knowledge base resources to improve self-service capabilities.
- • Handle a high volume of customer inquiries across multiple channels while maintaining accuracy, composure, and efficiency under pressure.
- • Maintain meticulous records of all customer interactions, feedback, and service history to support accountability and continuous improvement.
- • Contribute to process improvements by identifying recurring issues and proposing scalable solutions to enhance overall customer support operations.
🎯 Requirements
- • Exceptional communication skills with proven ability to communicate clearly, empathetically, and professionally across multiple channels
- • Demonstrated ability to learn and apply in-depth product knowledge to troubleshoot technical or mechanical issues
- • Strong problem-solving skills to resolve customer complaints efficiently and effectively
- • Customer-focused mindset with a natural inclination to prioritize customer satisfaction and experience
- • Adaptability and ability to multitask in a fast-paced environment while remaining calm under pressure
- • Proven ability to collaborate effectively with sales, service, logistics, and product teams
🏖️ Benefits
- • Robust health coverage with 100% employer-paid health, dental, and vision insurance
- • FSA and HSA options available
- • One Medical membership and dedicated insurance advocates
- • Rich fertility and family building benefits through Progyny
- • 401(k) match
- • 3-5 days per week in-office work in Seattle
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ridealso Inc.
Ridealso is a technology company focused on revolutionizing personal transportation. They offer a comprehensive platform that integrates various mobility solutions, aiming to provide users with seamless and efficient travel options. Their services encompass ride-sharing, micro-mobility rentals, and public transport information, all accessible through a single, user-friendly application. Ridealso leverages data analytics and AI to optimize routes, predict demand, and enhance the overall user experience. The company's vision is to create smarter, more sustainable urban mobility ecosystems, reducing congestion and environmental impact while making transportation more accessible and convenient for everyone. They are committed to innovation and user satisfaction.
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