Customer Support & Sales Admin

Foundry For Good

Job Overview

Location

Philippines

Job Type

Part-time

Full Job Description

📋 Description

• Customer Support & Sales Admin at Foundry For Good is a mission-driven role supporting Fuller Focus, a B2B data intelligence platform that empowers nonprofits with actionable insights from IRS Form 990 data. You’ll work directly with the founder to drive sales, support clients, and scale operations in a stable, self-funded company with 95%+ employee retention.
• What the person will do day to day:
• Prepare sales collateral including slide decks, one-pagers, and follow-up emails ahead of founder-led demos and sales calls, ensuring all materials are accurate, professional, and tailored to prospect needs.
• Chase warm leads and re-engage dormant prospects through timely outreach, maintaining momentum in the sales pipeline and preventing deals from stalling.
• Conduct post-signing implementation check-ins with new clients, schedule recurring success reviews, and track onboarding milestones to ensure long-term satisfaction and retention.
• Handle day-to-day customer support inquiries by extracting data from spreadsheets, validating enrichment outputs, and answering product-related questions with precision and clarity.
• Maintain and update the CRM pipeline by logging activities, tracking follow-up dates, and ensuring no prospect or client falls through the cracks due to oversight.
• Perform ad hoc research on competitors, product ideas, and market segments to inform strategy, and manage the growing library of case studies, testimonials, and sales materials.
• About the team or company:
• Foundry For Good is a 100% self-funded, mission-driven organization with no outside investors or debt, prioritizing long-term stability, ethical growth, and a people-first culture reflected in exceptional retention rates.
• You’ll collaborate with a global team spanning the US and Philippines, working in a startup environment where initiative, flexibility, and hands-on contribution are valued over rigid hierarchies.
• What the person can learn or achieve in this role:
• Gain direct exposure to founder-level decision-making in a B2B SaaS startup, learning how sales, customer success, and product strategy are built from the ground up.
• Develop a clear path to ownership of the customer success function as the company scales past 10+ clients, with opportunity to grow into a team lead position shaping strategy and process.

🎯 Requirements

• 2+ years of experience in a customer-facing role at a SaaS or technology company, such as customer support, sales operations, or account management.
• Excellent written English communication skills, with proven ability to draft professional client emails, presentations, and follow-up materials.
• Proactive, self-starter mindset with a track record of identifying inefficiencies, suggesting improvements, and taking initiative without waiting for direction.
• Reliable, detail-oriented, and committed to accuracy — especially when handling client data, spreadsheets, and deliverables that impact business decisions.
• Availability to work 12:00 PM – 4:00 PM UK time, Monday to Friday, to ensure real-time overlap with the founder for collaboration and sales preparation.

🏖️ Benefits

• Ground floor opportunity at a scaling B2B SaaS company with signed enterprise clients and a growing pipeline, offering real impact and career upside.
• Direct, daily access to the founder — no management layers — enabling deep learning about how a startup is built, funded, and operated.
• Clear growth trajectory into a Customer Success Lead role as the client base expands beyond 10+, designed for long-term development, not just task completion.
• Flexible part-time schedule (afternoon UK shift) that supports work-life balance while maintaining meaningful overlap with the US-based team.
• Mission-driven work supporting nonprofits and mission-oriented organizations through data-powered tools that drive real-world social impact.

Skills & Technologies

REST

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Foundry For Good

Visit Website

About Foundry For Good

Foundry For Good is a public-benefit corporation that operates a nonprofit technology lab and venture studio. It provides engineering, product, and growth services to mission-driven organizations, funding its own charitable projects through client engagements. Services include software development, data infrastructure, AI, and strategic advising, with a focus on education, health, and environmental impact. Revenue is reinvested to build open-source tools and launch internal ventures aligned with social good, creating a self-sustaining cycle of technology innovation for nonprofits and public agencies.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.