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This position was posted on July 9, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Warszawa
Job Type
Full-time
Category
Customer Success
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Drive digital transformation and excellence in the pharmaceutical industry by leading the customer transformation and enablement team.
- • Collaborate with cross-functional teams, including development, design, business analysis, project management, delivery, sales, marketing, and customer success to deliver comprehensive end-to-end software and digital marketing services.
- • Develop and implement strategies to enhance customer experience, adoption, and retention.
- • Foster strong relationships with key stakeholders, including customers, sales teams, and internal teams to ensure seamless communication and alignment.
- • Analyze customer needs and develop tailored solutions to meet their business objectives.
- • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and growth.
- • Lead and manage a team of professionals to achieve business objectives and drive customer success.
- • Develop and implement training programs to enhance the skills and knowledge of the team.
- • Collaborate with the leadership team to develop and implement business strategies.
- • Analyze and report on key performance indicators (KPIs) to measure customer success and team performance.
- • Develop and implement processes to improve efficiency, productivity, and customer satisfaction.
- • Collaborate with the sales team to develop and implement sales strategies.
- • Develop and maintain relationships with key partners and vendors.
- • Stay within budget and manage resources effectively to achieve business objectives.
🎯 Requirements
- • Bachelor's degree in Business Administration, Marketing, or a related field.
- • 5+ years of experience in a leadership role, preferably in a customer-facing or customer success capacity.
- • Proven track record of driving customer success, adoption, and retention.
- • Strong leadership and management skills, with the ability to motivate and inspire a team.
- • Excellent communication, interpersonal, and problem-solving skills.
- • Ability to analyze complex data and develop actionable insights.
- • Strong business acumen and understanding of the pharmaceutical industry.
- • Experience working with cross-functional teams and stakeholders.
- • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a global team of highly skilled professionals.
- • Collaborative and dynamic work environment.
- • Professional development and growth opportunities.
- • Flexible working hours and remote work options.
- • Access to cutting-edge technology and tools.
- • Recognition and rewards for outstanding performance.
Skills & Technologies
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About Viseven Europe AG
Viseven Europe AG is a global technology company headquartered in Frankfurt, Germany, providing cloud-based digital content and omnichannel marketing solutions for pharmaceutical and life-science organizations. Its modular SaaS platform supports content authoring, automated multilingual adaptation, MLR approval workflows, closed-loop marketing, and eDetailing across email, web, mobile, and Veeva ecosystems. Serving more than 70 pharmaceutical companies worldwide, the company integrates data analytics, modular content frameworks, and regulatory compliance tools to accelerate campaign delivery while reducing costs and ensuring consistent brand messaging across markets and channels.
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