CX Knowledge Architect

Notion Labs, Inc.

Job Overview

Location

New York, New York

Job Type

Full-time

Full Job Description

📋 Description

• Own CX enablement knowledge strategy + systems globally, ensuring support teams can find accurate answers fast as Notion scales.
• Design and evolve information architecture, governance, and quality standards for the internal knowledge base, making it a durable system of record for both humans and AI.
• Partner with CX Enablement, Product Ops, QA, and Vendor Ops to maintain reliability and effectiveness of knowledge content and structure.
• Work in-person on Anchor Days (Mondays, Tuesdays, Thursdays) in NYC to collaborate with the team and build the future of work together.

🎯 Requirements

• Experience owning an end-to-end knowledge system in knowledge management, CX enablement, technical writing, content ops, or adjacent roles.
• Ability to design scalable information architecture (taxonomy/tagging/page structures) and run governance/review models that protect quality and reduce risk.
• Demonstrated ability to run content QA, audit cadences, and freshness programs to maintain accuracy at scale.
• Systems thinking and operational excellence: building durable processes that scale across contributors and withstand high change velocity.
• Data-informed prioritization and AI literacy: using qualitative and quantitative signals to focus on high-impact work and understanding how structure affects AI/human retrieval.

🏖️ Benefits

• Highly competitive cash compensation with estimated base salary range of $165,000–$180,000 per year for NYC-based roles.
• Equity compensation as part of a competitive total rewards package.
• Comprehensive benefits package (implied by Notion’s commitment to highly competitive benefits).
• Opportunity to work as customer zero, using Notion to build a living system of record for humans and AI.
• In-person collaboration on Anchor Days in NYC office to foster team connection and innovation.

Skills & Technologies

Senior

Onsite

$165k-180k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Notion Labs, Inc.

Visit Website

About Notion Labs, Inc.

Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.