Job Overview
Location
Toronto, Ontario, Canada
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a CX Specialist (French & English speaker) at Too Good To Go, you will be the face of the brand for users and partners in Canada, turning them into ambassadors by providing efficient, friendly, and inspiring customer care that drives action against food waste.
- • Day to day, you will be the main point of contact for users and partners via email, chat, and phone; respond to inquiries on social media platforms (Facebook, App Store, Play Store, Google Reviews); handle priority situations with care; proactively reach out to users and stores when needed; and act as a brand ambassador by encouraging sustainable behaviours in all communications.
- • You will join the Canada superstar team at Too Good To Go, a certified B Corporation and global leader in the fight against food waste, operating a marketplace app that connects businesses with surplus food to consumers who rescue it at one-third of retail value, with over 133 million users and 261,000 partners across 21 countries having saved 517 million meals to date.
- • In this role, you will develop expertise in customer experience within a mission-driven tech company, build skills in cross-functional communication by sharing user insights with internal teams locally and globally, and contribute to process improvements that empower partners and consumers to adopt more sustainable lifestyles.
🎯 Requirements
- • Experience in Customer Service or Account Management
- • Full written and verbal proficiency in both English and French (or Spanish and English)
- • Based in Ontario with availability to work Saturday to Wednesday, with days off on Thursday and Friday
- • Experience working with CRMs such as Zendesk, Salesforce, HubSpot, or SAP
- • Detail-oriented with the ability to stay focused through repetitive tasks
- • Previous experience in a marketplace, large platform, or food industry is a bonus
🏖️ Benefits
- • 20 paid vacation days per year
- • 100% remote work (fully work from home) within Ontario
- • Health insurance and RRSP matching in Canada
- • Monthly ClassPass credits to stay active
- • Paid volunteer time through the Shareback program
- • Paid parental leave with top-up support
- • Option to work abroad for up to 30 days per year
- • Access to regular social events and global Employee Resource Groups (ERGs) including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups
Skills & Technologies
About Too Good To Go ApS
Too Good To Go ApS operates a mobile marketplace that lets consumers buy surplus food from restaurants, bakeries and grocery stores at reduced prices, preventing edible items from becoming waste. Founded in Copenhagen in 2015, the company partners with local businesses to list unsold portions in real time; users reserve and pay through the app, then collect their order during a specified window. Revenue comes from a share of each transaction. The B Corp certified enterprise also runs educational campaigns promoting food waste reduction and has expanded its service across Europe and North America.
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