CX Specialist (French & English speaker)

📋 Description

• • As a CX Specialist (French & English speaker) at Too Good To Go, you will be the face of the brand for users and partners in Canada, turning them into ambassadors by providing efficient, friendly, and inspiring customer care that drives action against food waste.
• • Day to day, you will be the main point of contact for users and partners via email, chat, and phone; respond to inquiries on social media platforms (Facebook, App Store, Play Store, Google Reviews); handle priority situations with care; proactively reach out to users and stores when needed; gather and communicate customer insights to internal teams locally and globally; and act as a brand ambassador encouraging sustainable behaviours.
• • You will join the Canada superstar team at Too Good To Go, a certified B Corporation and global leader in the fight against food waste, operating a marketplace app that connects businesses with surplus food to consumers across 21 countries, having saved over 517 million meals and avoided nearly 1,397,000 tonnes of CO2e.
• • In this role, you will develop expertise in customer experience within a mission-driven tech company, strengthen bilingual communication skills, gain experience with CRM systems, contribute to process improvements that promote sustainability, and grow your ability to influence user behaviour and partner engagement in a fast-growing, purpose-led organization.