CX Specialist (French & English speaker)

📋 Description

• • As a CX Specialist (French & English speaker) at Too Good To Go, you will be the face of the brand for users and partners in Canada, turning them into ambassadors by providing efficient, friendly, and mission-driven customer care that inspires action against food waste.
• • Day to day, you will be the main point of contact for users and partners via email, chat, and phone; respond to inquiries on social media platforms (Facebook, App Store, Play Store, Google Reviews); handle priority situations with care; proactively reach out to users and stores when needed; help build and implement processes that encourage sustainable behaviors; and communicate customer needs and motivations to internal teams locally and globally.
• • You will join the Canada superstar team at Too Good To Go, a certified B Corporation and global leader in the fight against food waste, operating a marketplace app that connects businesses with surplus food to consumers who rescue it at one-third of retail value, with over 133 million users and 261,000 active partners across 21 countries.
• • In this role, you will develop expertise in customer experience within a mission-driven tech company, strengthen bilingual communication skills, gain experience with CRM systems, and contribute to meaningful environmental impact while growing professionally in a values-based, inclusive culture that emphasizes teamwork, continuous improvement, and legacy-building.