CX Transformation Principal

📋 Description

• • The CX Transformation Principal leads strategic and business transformation components of enterprise CX programs and pursuits, working closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes.
• • Day to day, the Principal serves as a trusted advisor to client leadership, partners with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem (Dynamics 365, Power Platform, AI solutions), and ensures technology implementations translate into improvements in sales effectiveness, customer experience, and commercial operations.
• • MCA Connect, LLC is a Microsoft Gold Partner and fifteen-time Microsoft Partner of the Year, specializing in Microsoft Business Applications, Azure Data & AI, and Digital & App Innovation for manufacturers, helping them gain visibility, improve profitability, and achieve competitive advantage through innovation and industry intelligence.
• • In this role, the person can learn and achieve leadership in enterprise CX transformation, develop consulting assets, mentor consultants, build scalable methodologies, and contribute to the growth and maturity of MCA’s CX capabilities while shaping the future of customer experience at a nationally recognized firm.