Data Scientist - II

📋 Description

• • Embark on a transformative journey as a Data Scientist II at Netomi AI Inc., a pioneering force in agentic AI for enterprise customer experience. You will be instrumental in shaping the future of customer interactions for some of the world's most recognized brands, including Delta Airlines, MetLife, MGM, and United. This role is not just about analyzing data; it's about architecting and implementing sophisticated AI solutions that redefine efficiency, reduce costs, and elevate customer satisfaction on a global scale.
• • Dive deep into the realm of Large Language Models (LLMs) and cutting-edge AI systems, leveraging your expertise to tackle complex programmatic and technical challenges. You will be at the forefront of innovation, exploring the frontiers of Natural Language Processing (NLP) and machine learning to create intelligent agents capable of automating and enhancing the entire customer journey.
• • Your responsibilities will span the entire AI project lifecycle, from initial research and conceptualization to rapid prototyping and the deployment of production-grade solutions. You will have the unique opportunity to contribute directly to groundbreaking projects while also serving as a key technical advisor, guiding the strategic direction of our AI initiatives.
• • This role demands a blend of scientific rigor and practical application. You will be expected to design, develop, and deploy advanced machine learning models, with a particular emphasis on LLMs, to solve intricate business problems. This includes tasks such as fine-tuning pre-trained models, developing novel architectures, and implementing robust evaluation frameworks to ensure optimal performance and reliability.
• • Collaborate closely with cross-functional teams, including product managers, engineers, and domain experts, to translate business requirements into actionable AI strategies. You will play a pivotal role in identifying new opportunities for AI-driven automation and improvement within the customer experience landscape.
• • Conduct in-depth research into state-of-the-art AI techniques, staying abreast of the latest advancements in LLMs, NLP, and related fields. This research will inform your development efforts and contribute to Netomi's position as a leader in agentic AI.
• • Develop and maintain scalable and efficient machine learning pipelines, ensuring the seamless integration of AI models into our platform. This involves working with large datasets, implementing data preprocessing techniques, and optimizing model performance for real-world applications.
• • Contribute to the technical roadmap of our AI products, providing insights and recommendations based on your research, experimentation, and understanding of industry trends.
• • Mentor junior data scientists and engineers, sharing your knowledge and fostering a culture of continuous learning and innovation within the team.
• • Engage in rigorous experimentation and A/B testing to validate hypotheses and measure the impact of AI solutions. You will be responsible for interpreting results, drawing actionable conclusions, and communicating findings to stakeholders.
• • Champion best practices in MLOps, ensuring that our AI models are deployed, monitored, and maintained effectively in production environments.
• • This is an exceptional opportunity to join a dynamic and fast-growing company backed by renowned investors like WndrCo, Y Combinator, and Index Ventures. You will be part of a team that is actively transforming how the world's largest global brands conduct business through the power of AI.
• • You will have the autonomy to explore novel approaches and the support to bring your most innovative ideas to life, directly impacting the success of our enterprise clients and solidifying Netomi's reputation for excellence in AI-driven customer experience.