Data Solutions Analyst

📋 Description

• • Join an innovative, early-stage startup that is revolutionizing the data landscape with an AI-native, all-in-one data platform. Currently operating in stealth mode, this company is rapidly evolving, with paying customers already on board and a product that is directly shaped by user feedback. This is a unique opportunity to be at the forefront of a fast-moving environment where your contributions will have a tangible impact on the platform's future.
• • As a Data Solutions Analyst, you will be instrumental in ensuring the success of our customers by managing the entire implementation lifecycle. This includes seamlessly onboarding new clients, meticulously building robust data models, and creating insightful dashboards that empower users to extract maximum value from our cutting-edge platform.
• • This role is inherently technical and customer-facing, demanding direct and proactive communication through channels like Slack and video calls. You will be the primary point of contact for clients, adeptly troubleshooting issues, clarifying complex data requirements, and proactively removing any roadblocks that hinder their progress.
• • A crucial aspect of this position is serving as a vital feedback conduit to our product and engineering teams. By surfacing insights derived from real-world customer usage and challenges, you will directly influence feature development, platform enhancements, and the overall strategic direction of our AI-native solution.
• • **Customer Onboarding & Implementation:**
• • Guide new customers through the initial setup process, focusing on connecting diverse data sources and establishing foundational data models.
• • Architect and deploy comprehensive dashboard and reporting frameworks tailored to individual customer needs.
• • Proactively ensure customers are not only using the platform but also developing trust and confidence in its capabilities and the data it provides.
• • **Data Modeling & Documentation:**
• • Develop, write, and meticulously maintain clean, efficient SQL models within the platform’s data layer, leveraging principles similar to dbt for best practices.
• • Uphold rigorous standards for documentation, ensuring all data models and reporting structures are clearly and consistently documented for internal and external reference.
• • **Dashboarding & Reporting:**
• • Design and build dynamic dashboards and reports that are not only functional but actively utilized by customers for their daily operations and strategic planning.
• • Guarantee the utmost accuracy and clarity in all reporting outputs, providing reliable data to support critical business decision-making.
• • **Customer Support & Troubleshooting:**
• • Provide timely and effective responses to customer inquiries received via Slack and scheduled calls.
• • Conduct thorough investigations into reported issues, analyze data discrepancies, and efficiently resolve all data-related concerns to maintain customer satisfaction.
• • Skillfully clarify complex metric definitions and proactively gather any missing or ambiguous requirements to ensure accurate data interpretation and platform utilization.
• • **Product Feedback & Collaboration:**
• • Actively identify and escalate recurring issues, platform limitations, and emerging opportunities to the product and engineering teams.
• • Contribute valuable insights and user-centric perspectives that directly inform roadmap prioritization and the development of future platform capabilities, ensuring the product evolves in line with market needs.
• • This role offers an unparalleled opportunity to significantly influence the trajectory of an AI-native data platform during its formative stages. As a Forward Deployed Analyst, you will engage directly with customers, acting as their advocate while simultaneously shaping the product's direction. Your feedback will be directly translated into tangible features and improvements. Within a lean and agile team, your work will yield visible and immediate impacts on both customer success and the ongoing evolution of the platform. The ideal candidate thrives in dynamic environments, possesses strong technical acumen, and excels at building relationships with clients.