Decision Support Analyst (Remote)

📋 Description

• • As a Decision Support Analyst at Acxiom LLC, you will play a pivotal role in empowering clients with actionable insights derived from their data, enabling them to make more informed business decisions and optimize their marketing strategies.
• • This remote position offers the opportunity to work from almost anywhere in the U.S., providing flexibility and work-life balance.
• • You will be instrumental in defining business solutions and managing campaigns by leveraging Acxiom's advanced marketing capabilities and business intelligence tools.
• • A core responsibility involves gaining a deep understanding of client data and Acxiom's marketing services to ensure the accurate segmentation, cleansing, and formatting of data for market readiness.
• • You will execute and meticulously analyze decision support processes, focusing on key performance indicators such as campaign efficiency, data accuracy, data integrity, operational performance, customer satisfaction, and cost-effectiveness.
• • Your role will involve providing critical data, insightful analysis, and strategic recommendations to support various technical operations and ensure the highest levels of client satisfaction.
• • You will be involved in researching, troubleshooting, administering applications, conducting user training, and managing code changes to enhance system functionality and client experience.
• • A key aspect of this role is to maintain a holistic view of projects and client needs, proactively adjusting your work to meet evolving requirements and ensure overall success.
• • You will serve as a primary point of contact for clients, guiding them through business solution definition and the effective use of campaign management and business intelligence tools.
• • Auditing post-production changes is crucial to guarantee compliance with established service level agreements (SLAs), ensuring reliability and performance.
• • You will execute complex campaigns, which may include reviewing campaign specifications, collaborating with clients for deliverable validation and sign-off, and managing dynamic campaign execution.
• • Your responsibilities will extend to various processes associated with Acxiom Executed Campaigns, Custom Client Reports, and Datamart Build services, including the data mart build process, reporting, analytics, and campaign execution.
• • You will execute complex Custom Client Report Services using necessary tools, manage standard/automated Datamart Build processes, and conduct audits to monitor and ensure SLA compliance.
• • A significant part of your role will be to develop, maintain, and enhance client relationships through proactive and clear communication, potentially specializing in specific campaign or reporting areas and acting as a key contact for select client initiatives.
• • You will continuously execute and analyze decision support processes and data to measure and improve campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost-effectiveness.
• • Ensuring adherence to established procedures, project requirements, and service level agreements through diligent auditing will be a constant focus.
• • You will cultivate a broad understanding of Acxiom's processing and product capabilities, applying this knowledge to consistently meet client requirements and service levels.
• • You will take ownership of the research process for multiple technical operations and services, providing data, analysis, and recommendations to support these operations and guarantee client satisfaction.
• • You will offer consultation, support, communication, and training to both internal teams and external clients on campaign management tools and processes.
• • Acting as a liaison with multi-channel partners, you will provide question support and manage new setups for data transfer and encryption.
• • You will provide valuable assistance on requested ad hoc projects, contributing to diverse client needs.
• • Participation in the change management process for existing solutions is expected, which may involve adapting solutions, tools, and processes.
• • You will be responsible for issue resolution, including addressing tool errors that require escalation and resolving data integrity issues.
• • You will manage application administration tasks, identify, recommend, and implement code changes, and construct or enhance data documentation as needed, driving process improvements for clients through established change management procedures.
• • You will investigate and advise clients on potential processing efficiencies, redundancies, and optimal data utilization, actively driving and sharing best practices, standards, and lessons learned with internal Acxiom teams.
• • You will document and conduct performance monitoring and tuning for user applications and environments, ensuring optimal system performance.
• • Maintaining subject matter expertise in designated accounts and processes is essential for providing specialized support and insights.
• • You will continuously document and conduct performance monitoring and tuning for user applications and environments to ensure peak operational efficiency.