Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 15, 2026
Full Job Description
📋 Description
- • Oversee daily operational performance for assigned Defined Contribution (DC) clients and their internal operations teams, ensuring consistent and high-quality service delivery.
- • Serve as the primary point of contact for clients, communicating regularly on all aspects of daily operations, participant inquiries, escalations, and unique client requirements.
- • Interpret complex client needs using in-depth knowledge of Defined Contribution plans, recordkeeping systems, and regulatory frameworks to provide accurate and timely solutions.
- • Manage and develop talent within client teams by delegating responsibilities, coaching staff, and leveraging work through others to achieve operational goals.
- • Collaborate with internal support areas including customer care, technology, and Oversight & Excellence teams to improve delivery quality and reduce total cost by lowering demand and increasing efficiency.
- • Utilize data analytics to identify trends, drive process standardization, and innovate operational workflows that enhance client outcomes and system performance.
- • Validate, communicate, and manage eCAT (Electronic Client Agreement Tool) documentation with clients to ensure alignment on service expectations and contractual obligations.
- • Maintain a deep understanding of Defined Contribution plans and their impact on both client organizations and plan participants, translating technical details into clear client communications.
- • Drive stable and consistent performance across internal teams and external vendors by establishing clear expectations, monitoring performance metrics, and resolving operational issues proactively.
- • Report data insights and operational metrics to stakeholders, using analytical abilities and attention to detail to support decision-making and strategic planning.
- • Adapt to evolving client needs, organizational changes, and industry developments while maintaining strong organizational and management skills.
- • Contribute to client success initiatives by aligning operational execution with broader client objectives around workforce financial security and wellbeing.
🎯 Requirements
- • 3+ years of experience in Defined Contribution plans
- • Be located in the Contiguous United States
- • Be knowledgeable of Defined Contribution recordkeeping systems
- • Be an effective communicator with proven influencing skills on domain and technical matters, internally and externally with vendors
- • Have proven analytical abilities and attention to detail when working with complex data
- • Have management and organizational skills with ability to adapt to change
🏖️ Benefits
- • Health, dental, and vision coverage starting Day One
- • Retirement plans with contribution matching
- • Generous time off and parental leave
- • Continuing education and career growth opportunities
- • Flexible working arrangements with remote-first culture
- • Recognition as a ‘Great Place to Work’ and Fortune’s ‘Best Companies to Work For’
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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