Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • The Defined Contribution Customer Solutions Specialist role at Alight involves handling inbound calls and providing financial education on complex retirement-related topics, including investment and payment options for plan participants, focusing on both qualified and non-qualified retirement plans.
- • Day-to-day responsibilities include answering participant inquiries, offering guidance on tools and services, explaining the impact of plan distributions, loans, and investment choices, troubleshooting issues independently, and processing transactional support for retirement plans.
- • Alight is a purpose-driven organization that empowers clients to build healthier, more financially secure workforces by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management, with a strong commitment to employee growth, inclusion, and flexibility.
- • In this role, you will develop deep expertise in retirement plan services, enhance your communication and problem-solving skills, and gain experience supporting federal government-related services while contributing to a culture that values purpose, growth, and being 'Alight'.
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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