Delivery Manager

Apply Digital Corporation

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end operational delivery of retainer-based client accounts within Apply’s Managed Services practice, ensuring consistent, high-quality outcomes across sprints, releases, and incident responses.
• Serve as the primary client-facing point of contact for all delivery-related matters, including progress tracking, quality assurance, and stakeholder communication for major brands such as Arc'teryx, NFL, Lululemon, and Kraft Heinz.
• Own the delivery rhythm for client portfolios, establishing and maintaining cadences that align with client expectations and internal team capacity.
• Manage and mentor cross-functional delivery teams, ensuring alignment, unblocking obstacles, and fostering accountability for daily output and long-term performance.
• Act as the internal champion for operational excellence, driving standardization of processes, quality controls, and continuous improvement across all active client engagements.
• Collaborate closely with account leads, technical leads, and AI-native delivery teams to translate client CX vision into executable, scalable agentic solutions.
• Monitor and report on key delivery metrics, ensuring transparency with clients and internal stakeholders on performance, risks, and opportunities for value expansion.
• Proactively identify and mitigate delivery risks, including scope creep, resource constraints, and timeline pressures, while maintaining client trust and satisfaction.
• Coordinate with Apply’s AI-native delivery capability to integrate agentic technologies into client workflows, ensuring seamless adoption and measurable commercial impact.
• Maintain deep familiarity with client business goals, industry context, and CX objectives across Retail, CPG, Sports, and Media verticals to inform delivery strategy.
• Ensure all delivery activities adhere to Apply’s standards for innovation, client confidentiality, and operational integrity.
• Participate in client onboarding, contract renewals, and expansion discussions by providing accurate delivery insights and performance summaries.
• Balance multiple client accounts simultaneously, prioritizing workload based on business impact, urgency, and team bandwidth.
• Work within UK business hours and maintain availability to align with client schedules across the UK timezone.
• Operate from the Shoreditch office in London on a hybrid basis, with remote flexibility available when operationally feasible.
• Represent Apply as a trusted operational partner, reinforcing brand reputation through reliability, clarity, and proactive problem-solving.

🎯 Requirements

• Proven experience as a Delivery Manager or similar role in a client-facing, retainer-based services environment
• Demonstrated ability to lead and manage cross-functional delivery teams in agile or iterative delivery models
• Strong track record of managing multiple client accounts simultaneously with high operational accountability
• Experience working with AI-native or technology-driven customer experience solutions

🏖️ Benefits

• Hybrid work model with flexibility to work remotely when operationally feasible
• Opportunity to work with globally recognized brands including Arc'teryx, NFL, Lululemon, and Kraft Heinz
• Exposure to cutting-edge agentic customer experience (ACx) technologies and delivery methodologies
• Professional development in a fast-growing, innovation-led agency environment

Skills & Technologies

Remote

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Apply Digital Corporation

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About Apply Digital Corporation

Apply Digital is a global digital product studio that designs, builds, and scales web, mobile, and connected-device solutions for large enterprises and growth-stage companies. Operating from studios in North America, South America, and Europe, it integrates strategy, user-experience design, engineering, and managed services to deliver commerce, data, and IoT platforms. Clients include Cineplex, Lululemon, and Rio Tinto. Founded in 2016 and headquartered in Vancouver, the company is certified as a Great Place to Work and holds partnerships with AWS, Google Cloud, Microsoft, Salesforce, and Shopify.

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