Delivery Manager

Instil, Inc.

Job Overview

Location

Belfast

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end delivery of custom software projects for clients, owning the path from plan to production with full accountability for timelines, quality, and outcomes.
• Run and adapt agile delivery frameworks (Scrum, Kanban, or hybrid models), facilitating ceremonies and ensuring teams maintain consistent rhythm and momentum.
• Proactively identify, surface, and resolve blockers—both within the team and across external dependencies—to keep delivery flowing without disruption.
• Build and protect the health of cross-functional engineering teams, fostering an environment where engineers can focus, innovate, and do their best work.
• Serve as the primary client-facing delivery contact, building trusted relationships, managing expectations transparently, and ensuring clients remain confident in progress and outcomes.
• Translate between technical and non-technical stakeholders, clearly communicating trade-offs, risks, and intent to both engineers and clients.
• Manage scope, capacity, planning, and dependencies across one or more concurrent client engagements, ensuring alignment with resource availability and commercial constraints.
• Own delivery governance by maintaining a live RAID log (Risks, Assumptions, Issues, Dependencies), reporting progress and confidence levels with clarity and precision.
• Hold the quality bar alongside engineering teams, ensuring reliable, consistent delivery even under pressure or shifting priorities.
• Monitor cost versus value throughout delivery, flagging commercial implications early and working within agreed budgets to protect profitability and client trust.
• Drive continuous improvement in delivery practices across the team and wider practice, identifying opportunities to enhance efficiency, quality, and client satisfaction.
• Collaborate closely with engineers, designers, and clients in an embedded, hands-on role—not from a distance—ensuring alignment and shared ownership of outcomes.
• Use delivery tooling such as Jira and Confluence to track progress, document decisions, and maintain transparency across teams and clients.
• Maintain technical literacy to engage credibly with engineers on design decisions, architecture trade-offs, and delivery risks without being a hands-on developer.
• Balance client needs with team capacity and technical feasibility, making pragmatic decisions that uphold quality while delivering value on time.
• Act as the central point of coordination between internal teams and external clients, ensuring clear communication, aligned priorities, and mutual accountability.

🎯 Requirements

• 3+ years delivering software or technology projects in agile environments with a proven track record of on-time, high-quality delivery
• Experience leading or coordinating cross-functional engineering teams, including coaching or line-management responsibilities
• Strong grounding in agile and lean practices with the judgment to adapt methods to team and context, not apply them rigidly
• Technical literacy to engage credibly with engineers on design, architecture, and delivery risks
• Excellent client-facing and stakeholder-management skills, including the confidence to have honest conversations and hold the line on scope and quality
• Solid command of delivery governance, planning, RAID management, dependency tracking, and clear progress reporting

🏖️ Benefits

• Discretionary annual performance bonus based on impact and contribution
• Flexible working arrangements and summer hours
• Highly competitive pension scheme with generous employer contributions, private healthcare, and life assurance
• Employee Assistance Programme, mental health support, cycle-to-work scheme, and regular social events
• 35 days holiday, enhanced maternity pay, and family-first policies
• Investment in professional development through courses and certifications

Skills & Technologies

AWS

Azure

GCP

Onsite

Degree Required

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Instil, Inc.

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About Instil, Inc.

Instil is a HR technology firm that delivers an AI‑powered talent acquisition and employee experience platform. Its solution helps organizations attract, engage, and retain talent by providing data‑driven insights, personalized candidate journeys, and internal mobility tools. The platform integrates with existing HRIS and ATS systems, offering analytics, skill mapping, and career pathing to improve workforce agility. Instil serves mid‑to‑large enterprises across sectors such as technology, finance, and healthcare, aiming to reduce time‑to‑hire, boost employee satisfaction, and foster continuous learning and development.

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