Digital Ad Operations Associate

📋 Description

• • The Digital Ad Operations Associate serves as the front line of ad campaign execution, acting as the face of the brand in partnership with Client Service Account Managers to ensure campaign success from closed won to renewal.
• • Day to day, the role involves communicating with clients to secure campaign assets and answer ad specifications, iterating ad copy for performance improvements, responding promptly to questions about tags and troubleshooting ad issues (including tracking, pacing, implementation, and reporting), sending reminder emails for upcoming ads and final previews for client approval, uploading, testing, and scheduling advertising creative using ad servers, investigating delivery discrepancies and technical issues with clients, agencies, third-party platforms, and internal teams, ensuring Account Managers and Clients are informed about campaign data, supporting Account Managers in maintaining advertiser relationships through excellent customer service, and providing creative previews to the Partner team for association approval.
• • Future plc is a global leader in specialist media with over 3,000 employees across 200+ media brands, delivering trusted, expert content through websites, magazines, events, newsletters, podcasts, and social spaces, with ambitious growth plans and a strong commitment to inclusion and diversity.
• • In this role, you will develop expertise in ad trafficking, ad tech systems (including proprietary platforms, Salesforce, Litmus, and Real Time Email), HTML and in-line CSS, Google Ad Manager, and ad serving principles, while building client-facing communication and problem-solving skills in a fast-paced, remote U.S.-based environment.