Digital Customer Experience - North America

ElevenLabs Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Design and own ElevenLabs' digital CX playbook for scale accounts - trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring, built from the ground up
• Build and maintain the health scoring model for digital accounts; define what at-risk, dormant, and breakout-track looks like in product data
• Partner with RevOps to wire up the tooling - Claude, Clay, Lemlist, Salesforce - automating what can be automated and surfacing what needs human attention
• Own NRR and retention KPIs for the digital segment

🎯 Requirements

• Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment - you know what good looks like in a technical, fast-moving customer environment
• AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you
• A track record of owning commercial outcomes on a digital book - NRR, retention, and expansion driven by automated motions and product signals, not coverage density
• Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
• Experience using product usage data to spot risk and opportunity - health signals, activation milestones, usage floors - and acting on them before they surface in a renewal conversation
• Fluency with the tools of digital CX - Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong - you don't need to master all of them, but you know how they fit together

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Skills & Technologies

Remote

Degree Required

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ElevenLabs Inc.

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About ElevenLabs Inc.

ElevenLabs is a New York-based AI research company developing text-to-speech, voice cloning, and dubbing technologies. Founded in 2022 by Piotr Dąbkowski and Mati Staniszewski, it offers platforms for generating realistic, multilingual synthetic voices and tools for content creators, publishers, and enterprises to localize audio and video at scale.

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