Job Overview
Location
South Africa - Cape Town
Job Type
Contract
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Respond to incoming SMS inquiries from prospective patients in a timely and professional manner, serving as the first point of contact for digital patient engagement.
- • Conduct consultative conversations by asking open-ended questions to understand clients’ health goals, past experiences, and wellness needs without using scripted responses.
- • Schedule phone consultations using Calendly or similar scheduling platforms when clients request deeper discussions about their care options.
- • Accurately input and update client information in CRM systems and scheduling tools, ensuring all data is captured with precision and in compliance with privacy guidelines.
- • Build trust and rapport with prospective clients by demonstrating empathy, curiosity, and genuine interest in their personal health journeys.
- • Perform brief, personalized follow-ups via SMS or phone to provide additional information, answer questions, or remind clients to schedule appointments.
- • Remain available throughout the day to respond rapidly to inbound leads, with peak responsiveness expected during East Coast business hours (16:00–24:00 GMT).
- • Maintain flexibility in schedule to accommodate on-call responsiveness during slower periods, with no active tasks expected but availability required at all times.
- • Utilize technology platforms including CRMs, telehealth software, and scheduling tools, with training provided for specific systems such as Go High Level and DrChrono.
- • Support intake processes by documenting client details accurately and ensuring seamless handoffs to clinical or administrative teams when necessary.
- • Apply strong written communication skills for SMS outreach and clear verbal communication during brief phone consultations.
- • Maintain meticulous attention to detail in record-keeping, system updates, and adherence to data privacy standards.
- • Leverage familiarity with telehealth, chiropractic, physical therapy, or concierge medicine to better contextualize client inquiries and provide informed guidance.
- • Operate as a part-time, remote role with no traditional call-center structure, focusing on relationship-driven engagement rather than volume-based metrics.
🎯 Requirements
- • Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus.
- • Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed.
- • Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats.
- • Curiosity & Empathy: Genuinely interested in clients’ goals, concerns, and health journeys.
- • Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial.
- • Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00–24:00 GMT).
🏖️ Benefits
- • Meaningful Engagement: Move beyond scripts and truly connect with clients, helping them access the resources they need.
- • Flexible Work Style: Part-time structure with personal flexibility while still meeting crucial response times.
- • Ongoing Training: Get hands-on experience with in-demand tools such as Go High Level, DrChrono, and Calendly.
- • Team Culture: Collaborate in an environment that values empathy, curiosity, and genuine care for client outcomes.
Skills & Technologies
Go
Remote
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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