Digital Renewal Sales Representative, Portuguese-English

Autodesk, Inc.

Job Overview

Location

Costa Rica - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Execute end-to-end software renewal motions independently, streamlining workflows and reducing manual effort across a high-volume renewal cycle.
• Provide renewals coverage across segmented accounts, prioritizing based on customer spend, complexity, and growth potential.
• Defend the existing customer base by accurately and autonomously closing renewals without excessive oversight.
• Drive and close seat expansions at renewal using standardized playbooks with minimal supervision.
• Monitor auto-renewal statuses and proactively intervene to prevent churn when auto-renewals are disabled or at risk.
• Maintain CRM hygiene by developing and sustaining accurate pipeline visibility, forecasting, and data discipline across all assigned accounts.
• Leverage CRM systems (e.g., Salesforce, Dynamics) to automate renewal workflows, analyze customer data, and enhance operational efficiency.
• Apply advanced communication techniques to identify customer needs, address churn risks, and secure renewal agreements with minimal guidance.
• Utilize creative negotiation strategies to reach mutually beneficial renewal outcomes and retain high-value customers.
• Partner with Account Representatives to qualify and initiate cross-sell or expansion opportunities during renewal cycles.
• Provide light-touch support for partner-owned accounts with minimal direction, ensuring alignment with renewal objectives.
• Share actionable insights across teams including churn indicators, renewal blockers, and upsell signals to improve overall retention strategy.
• Contribute feedback on product packaging and feature improvements based on recurring customer patterns and renewal trends.
• Manage a large territory autonomously, multitasking effectively while maintaining high standards of organization and time management.
• Operate in a hybrid model with an expectation of being in-office three days per week, Monday through Friday, to foster collaboration and skill development.
• Maintain a customer-first mindset by proactively anticipating needs and improving retention outcomes through data-informed actions.
• Ensure all renewal activities align with Autodesk’s enterprise sales goals and customer success frameworks.
• Support broader sales team objectives by contributing to forecasting accuracy and pipeline health through disciplined CRM usage.

🎯 Requirements

• 2+ years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments
• Demonstrated ability to independently execute high-volume renewals
• Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows
• Fluency in English, Spanish, and Portuguese
• Proven communication and negotiation skills with the ability to influence customer decisions
• Ability to work autonomously, multitask, and prioritize across a large territory

🏖️ Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package
• Hybrid work model with three in-office days per week
• Opportunity to contribute to product improvements based on customer feedback

Skills & Technologies

Remote

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Autodesk, Inc.

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About Autodesk, Inc.

Autodesk, Inc. develops professional design, engineering, and entertainment software. Its flagship products include AutoCAD, Revit, Fusion 360, Maya, and 3ds Max, serving architecture, engineering, construction, manufacturing, media, and education sectors worldwide. Founded in 1982, the company provides cloud-based subscription services enabling digital design, simulation, visualization, and collaboration across project lifecycles. Headquartered in San Rafael, California, Autodesk operates globally, empowering customers to create sustainable infrastructure, products, and digital content through integrated software platforms and emerging technologies such as generative design, additive manufacturing, and building information modeling.

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