Digital Sales Representative - Expansion

📋 Description

• • Are you a driven sales professional with a passion for technology and a knack for building strong customer relationships? Twilio Inc. is seeking a dynamic Digital Sales Representative - Expansion to join our growing team and play a pivotal role in shaping the future of communications. This is an exciting opportunity to work remotely within the US and contribute to a company that empowers hundreds of thousands of businesses and millions of developers worldwide to craft personalized customer experiences.
• • At Twilio, we foster a remote-first work environment, emphasizing a strong culture of connection, global inclusion, and continuous learning. You'll be part of a vibrant, diverse team making a significant global impact. Your career growth and development are in your hands, with ample opportunities to acquire new skills and experiences that make work truly rewarding. We leverage Artificial Intelligence (AI) to ensure our hiring process is efficient, fair, and transparent, but every hiring decision is made by real Twilions, ensuring a human touch at every step.
• • As a Digital Sales Representative - Expansion, you will be instrumental in leading relationships within our Self Service customer base and Communications Platform customers who actively utilize our messaging, voice, and email services. Your primary focus will be on net new customer activations, driving transactional and solution selling, and successfully closing deals within our existing Self Service account portfolio. This role demands a proactive and results-oriented individual who can manage and expand customer accounts, protect existing revenue streams, and identify opportunities for upsell and cross-sell.
• • Key Responsibilities:
• • Own and manage a dedicated book of business within the Self Service segment, with a clear objective to safeguard existing revenue and aggressively pursue upsell and cross-sell opportunities to drive net new revenue growth.
• • Execute strategic, programmable sales plays designed to consistently achieve and exceed targets for revenue, gross margin, and gross profit, ensuring the financial health and expansion of your territory.
• • Collaborate effectively with cross-functional teams, including product management, finance, customer support, and services, to facilitate seamless customer renewals and drive net new business expansion (DBNE).
• • Develop and meticulously maintain an accurate sales pipeline and forecast within our CRM system, Salesforce, through diligent proactive efforts and close collaboration with your management team.
• • Implement and refine automation strategies to efficiently serve a large volume of customers, while simultaneously maintaining high Net Promoter Scores (NPS) and proactively preventing customer churn.
• • Partner closely with marketing teams to ensure alignment on messaging, campaigns, and lead generation efforts, maximizing the impact of our go-to-market strategies.
• • Embody the Twilio Magic values in all aspects of your work:
• • BE AN OWNER: Take full responsibility for net new customer acquisition and driving new revenue within your assigned territory, ensuring the highest levels of customer satisfaction throughout the sales cycle.
• • WEAR THE CUSTOMER’S SHOES: Engage deeply with customers across diverse verticals to thoroughly understand their unique business objectives and technical requirements. Leverage your understanding of Twilio’s powerful communications API platform to co-create tailored solutions that address their specific use case needs.
• • EMPOWER OTHERS: Work diligently and collaboratively with internal cross-functional teams, including Sales Development, Marketing, Product, Engineering, and Support, to effectively address customer requirements, provide expert advice on digital communication strategies, and guide customers in their adoption of the Twilio platform.
• • DON'T SETTLE: Demonstrate a genuine passion for your work, possess the ability to think creatively and outside the box, and exhibit world-class interpersonal and communication skills to articulate complex technical and financial details in a clear and simple manner.
• • RUTHLESSLY PRIORITIZE: Exhibit a strong capacity to balance competing priorities, manage multiple deals and projects simultaneously, and maintain focus on the most impactful activities to drive success.
• • Contribute to Twilio’s mission of revolutionizing how the world interacts by empowering businesses with cutting-edge communication solutions.
• • Continuously learn and adapt to new product offerings, market trends, and sales methodologies to maintain a competitive edge.
• • Provide feedback to product and marketing teams based on customer interactions and market insights to help shape future product development and strategic initiatives.
• • Participate in regular team meetings, training sessions, and performance reviews to foster continuous improvement and professional development.