Director Business Transformation

📋 Description

• • As Director of Business Transformation at Sedgwick Claims Management Services, Inc., you will lead enterprise-wide transformation programs that drive growth, efficiency, and enhanced customer experience through AI-enabled operating models, directly impacting the organization’s strategic trajectory and operational excellence.
• • Day to day, you will shape transformation strategy, translate enterprise priorities into executable roadmaps, sponsor large-scale AI-enabled process redesign and technology enablement initiatives, partner with VPs and executive leaders to align resources and outcomes, establish governance and success metrics, drive cultural adoption of data-driven decision-making, and ensure transformation outcomes are embedded into sustainable operating models.
• • Sedgwick is a globally recognized leader in claims management services with 33,000 colleagues worldwide, certified as a Great Place to Work®, recognized by Newsweek as one of America’s Greatest Workplaces, and honored as a Fortune Best Workplace in Financial Services & Insurance — offering a caring culture, strong work-life balance, and unlimited career growth potential.
• • In this role, you will develop executive presence and strategic insight as a trusted advisor to senior leadership, gain deep expertise in AI-enabled business transformation, master enterprise governance and benefit realization frameworks, and leave a lasting impact on organizational capability and innovation culture.