Director, Commercial Enablement

Deliveroo Holdings plc

Job Overview

Location

London - The River Building HQ

Job Type

Full-time

Full Job Description

📋 Description

• We're looking for a Director, Commercial Enablement to build and lead our Commercial Enablement function across 37 EMEA markets.
• This is a hands-on leadership role for a pragmatic senior operator who thrives on turning commercial strategy into scalable systems — someone who can build high-performing teams, navigate ambiguity, and drive measurable improvements in frontline productivity, training effectiveness, and incentive performance.
• You'll oversee the design and delivery of learning programs that build the skills, knowledge, and confidence Sales, Account Management, and Support teams need to execute consistently across markets — from new hire onboarding and role-based learning paths to manager enablement and targeted capability-building tied to commercial priorities.
• You'll own the design, rollout, and operation of incentive programs that align frontline behaviour with selection, growth, quality, profitability, and merchant outcome goals — ensuring plans are commercially sound, easy to understand, and operationally scalable.
• We're seeking a seasoned commercial, strategy, operations, or enablement leader with a track record of operating at scale across complex, multi-country markets.
• Strong commercial judgment and a relentless drive to connect enablement work to measurable business outcomes.
• A bias for action — pragmatic, hands-on, and comfortable navigating ambiguity.
• Experience building scalable operating models, processes, governance, and performance management systems.
• A proven ability to design and deliver L&D programs for Sales, Account Management, and Support teams.
• Strong analytical fluency — defining metrics, challenging data quality, and turning insight into action.
• Hands-on experience with incentive programs, sales compensation, variable pay, or other performance-based reward mechanisms.
• Excellent stakeholder management and communication skills, with the ability to distill complexity and align diverse audiences around clear decisions.

🎯 Requirements

• 8+ years' experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field.
• A track record of leading multi-disciplinary, multi-country teams, ideally spanning analytics, learning & development, program management, and incentive design.
• Strong commercial judgment and a relentless drive to connect enablement work to measurable business outcomes.
• A bias for action — pragmatic, hands-on, and comfortable navigating ambiguity.
• Experience building scalable operating models, processes, governance, and performance management systems.

🏖️ Benefits

• Make a visible impact every day.
• Learn fast in an entrepreneurial environment.
• Build a career, not just a role.
• Deliver together in an inclusive culture.

Skills & Technologies

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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