Job Overview
Location
US - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As Director of Customer Success for the Americas (AMS) at Wrike, you will lead enterprise and commercial Customer Success Managers to drive adoption, retention, and expansion across a strategic region, directly supporting GRR and NRR targets tied to the 2026 GTM strategy.
- • You will mentor and grow teams, establish accountability and coaching cultures, own customer outcomes including renewals and value realization, drive operational excellence through forecasting and tooling (Salesforce, Clari, Tableau), and lead cross-functional partnerships with Sales, Product, Engineering, and Marketing.
- • Reporting to the Chief Customer Officer, you will partner with executive leadership to create a unified customer experience, launch regional programs aligned with global strategy, and act as a change agent in Wrike’s evolving Customer Success organization.
- • In this role, you will develop strategic leadership skills, deepen expertise in SaaS customer lifecycle management, influence executive decision-making, and shape scalable processes that impact thousands of organizations using Wrike’s platform worldwide.
🎯 Requirements
- • 8+ years of experience in Customer Success, Account Management, or Enterprise SaaS leadership
- • Proven ability to own and achieve retention and expansion targets at scale
- • Experience leading distributed teams and managing leaders in a fast-scaling, matrixed environment
- • Strong operational acuity in forecasting, playbooks, capacity models, adoption frameworks, and success plans
- • Exceptional communication and influencing skills across all organizational levels
- • Proficiency with Salesforce, Clari, customer success platforms, and data/analytics tools
🏖️ Benefits
- • Comprehensive health coverage including medical, dental, and employer-paid vision insurance
- • 401(k) plan with employer match, FSA/HSA benefits, life insurance, and short- and long-term disability
- • Generous parental leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
- • Flexible Time Off (FTO) policy, $500 home office stipend, 11 paid holidays, and 2 volunteer days
- • Access to Employee Resource Communities (WERC) and global recognition for impactful work
Skills & Technologies
About Wrike, Inc.
Wrike provides cloud-based work management software that helps teams plan, track, and collaborate on projects in real time. Its platform combines task management, Gantt charts, kanban boards, proofing, resource planning, and customizable workflows to serve marketing, creative, product, and professional services teams. The system integrates with email, file storage, and enterprise apps to centralize work and automate status updates, aiming to reduce status meetings and email overload. Founded in 2006, Wrike serves over 20,000 organizations worldwide and is headquartered in San Diego, California.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
XN Limited
2 months ago
Silver.com LLC
2 months ago
