Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • Lead a pod of enterprise health system accounts and a high-performing team of Customer Success Executives as a player-coach, combining senior client ownership with hands-on leadership of solution deployment and workflow adoption.
- • Serve as the primary point of contact for assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders while driving enterprise implementations of Hippocratic AI solutions.
- • Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback into product evolution and go-to-market strategy, ensuring alignment with client operational priorities and clinical workflows.
- • Define, track, and communicate client success metrics that measure clinical, operational, and financial impact, guiding change management strategies to influence adoption across complex health system environments.
- • Mentor and develop junior team members, support future team growth through hiring and onboarding, and foster a culture of accountability, collaboration, and continuous improvement.
- • Execute best practices for onboarding, training, and workflow integration within teams, and contribute to refining established playbooks and processes over time.
- • Work in a forward-deployed, onsite role based in the central or east coast time zone, with weekly travel to regional client sites (3 days per week) and periodic travel to Hippocratic AI offices for strategic planning.
🎯 Requirements
- • 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
- • Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
- • Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
- • Experience leading cross-functional initiatives in a startup or high-growth technology environment
- • Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership at health systems (CNO, CMO, COO)
- • Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
🏖️ Benefits
- • Opportunity to reinvent healthcare with AI that puts safety first by building the world’s first healthcare-only, safety-focused LLM
- • Work alongside experts who’ve spent their careers improving care, advancing science, and building world-changing technologies from institutions like Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA
- • Backed by $404M in total funding from leading healthcare and AI investors including Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, and others
- • Join a mission-driven team at a $3.5B valuation company creating category-defining healthcare AI solutions with over 99.9% accuracy
- • Build scalable, repeatable success across enterprise health system accounts while mentoring and developing high-performing Customer Success teams
- • Contribute to refining playbooks and processes that translate early product-market fit into durable enterprise value in a startup environment
Skills & Technologies
About Hippocratic AI Inc.
Hippocratic AI develops safety-focused large language models specifically for healthcare. Its non-diagnostic generative AI handles patient-facing tasks such as chronic care check-ins, medication adherence calls, appointment scheduling, and post-discharge follow-up, operating under evidence-based clinical safeguards and regulatory-grade risk management. The company trains models on peer-reviewed literature, clinical guidelines, and simulated patient conversations, then validates them with licensed clinicians. Founded in 2022 and headquartered in Palo Alto, California, Hippocratic AI partners with health systems, payers, and digital health companies to reduce staffing shortages and improve access to care without compromising patient safety or privacy.
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