Job Overview
Location
Remote, Poland
Job Type
Full-time
Category
Software Engineering
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Lead and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to enhance customer coverage, execution quality, and regional impact.
- • Design and execute customer journey strategies that increase product adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth across the EMEA region.
- • Orchestrate cross-functional collaboration with Sales, Product Management, Customer Support, and Renewals teams to eliminate friction, improve predictability, and deliver a seamless customer experience.
- • Establish, govern, and act on clear KPIs related to customer health, team performance, and business impact to identify risks, measure progress, and inform strategic decisions.
- • Deploy automation and AI-driven tools to streamline onboarding processes, strengthen execution milestones, and enable a more proactive, scalable customer success model.
- • Recruit, mentor, and develop customer value-obsessed talent, fostering a culture of excellence, accountability, continuous learning, and measurable performance.
- • Own customer adoption, health, risk mitigation, renewal performance, and expansion motions to drive durable revenue growth and long-term customer loyalty.
- • Translate strategic objectives into actionable plans that align with Veeam’s mission of ensuring data resilience across cloud, virtual, physical, SaaS, and Kubernetes environments.
- • Build trusted, long-term relationships with key customers to ensure they realize meaningful value through Veeam’s data resilience and security solutions.
- • Champion customer-centricity across the organization by turning customer insights into actionable initiatives that improve product delivery and service outcomes.
- • Drive change management initiatives focused on technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes.
- • Maintain alignment with global Customer Success strategies while adapting tactics to meet the unique needs of the EMEA market.
- • Serve as a key liaison between regional operations and global leadership, reporting directly to the Vice President of Customer Success, Global.
🎯 Requirements
- • 12+ years of progressive Customer Success leadership experience in technology or SaaS
- • 12+ years of proven leadership experience building high-performing teams and translating strategy into measurable business impact
- • Experience leading change management, automation, and technology-enabled process improvements that increase scale and customer outcomes
- • Demonstrated success in owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth
- • Exceptional executive leadership, communication, and relationship-building skills with ability to align teams around outcomes
- • Permanent location in Romania or Poland
🏖️ Benefits
- • 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
- • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- • Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
- • Free access to Bookster library platform for borrowing books
- • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and annual Global Day of Learning
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Veeam Software Group GmbH
Veeam Software develops backup, recovery and data management solutions for virtual, physical and cloud-based workloads. Founded in 2006, the company provides software that protects and monitors data across VMware, Hyper-V, Nutanix, AWS, Azure and Google Cloud environments. Its platform offers features such as instant recovery, automated testing and ransomware protection. Headquartered in Columbus, Ohio with global operations, Veeam serves enterprises and managed service providers seeking to ensure business continuity and compliance.
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