Job Overview
Location
Hungary, Budapest
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service in Hungarian and English to Binance users via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding cryptocurrency trading, account access, security protocols, and platform functionality with accuracy and speed.
- • Assist users with identity verification processes, including document review and compliance checks for KYC/AML requirements.
- • Resolve customer complaints related to deposits, withdrawals, transaction delays, and account restrictions in a timely and professional manner.
- • Maintain detailed records of all customer interactions, ensuring consistent and accurate documentation within internal support systems.
- • Collaborate with internal teams to escalate technical issues, policy exceptions, or system bugs for resolution and follow-up.
- • Adhere strictly to Binance’s security and compliance guidelines when handling sensitive user data and financial information.
- • Deliver support during scheduled shifts, including weekends and holidays, to ensure 24/7 coverage for global users.
- • Proactively identify recurring customer issues and provide feedback to improve product usability and support workflows.
- • Maintain high standards of empathy, patience, and professionalism when interacting with users under stress or experiencing financial uncertainty.
- • Meet or exceed performance metrics including response time, resolution rate, customer satisfaction scores, and first-contact resolution targets.
- • Stay updated on Binance product updates, new features, regulatory changes, and cryptocurrency market developments to provide informed support.
- • Participate in ongoing training sessions to enhance product knowledge, communication skills, and compliance awareness.
- • Represent Binance as a trusted point of contact, reinforcing brand reputation through exceptional service quality and user advocacy.
🎯 Requirements
- • Native or fluent proficiency in both Hungarian and English, with excellent written and verbal communication skills
- • Experience in customer service, preferably in a fast-paced, high-volume environment such as fintech, e-commerce, or cryptocurrency
- • Ability to handle sensitive personal and financial data with strict confidentiality and compliance awareness
- • Strong problem-solving skills and ability to de-escalate tense customer situations with empathy and professionalism
🏖️ Benefits
- • Competitive salary and performance-based bonuses
- • Health insurance and wellness programs
- • Flexible working hours and shift-based scheduling
- • Opportunities for career advancement within Binance’s global support network
Skills & Technologies
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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