Director, Design & Implementation – Patient Access Hub Services

Inizio Medical

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Director of Design & Implementation – Patient Access Hub Services leads the end-to-end strategy, design, and execution of patient support programs (PSPs) and hub services, ensuring seamless launch, optimization, and scaling across the product lifecycle while aligning with market access goals and patient-centric outcomes.
• This role is critical to Inizio Engage’s mission of improving treatment outcomes by bridging brand strategy with operational excellence in patient access, directly impacting how patients and providers access life-changing therapies.
• Day to day, you will lead the design of comprehensive patient access hub models, including benefits verification, prior authorization, financial assistance, onboarding, adherence programs, and digital engagement solutions.
• You will translate brand access strategies into operational workflows and service requirements, conducting needs assessments, gap analyses, and voice-of-customer insights to inform program design.
• You will develop business requirements, SOP frameworks, KPIs, and service specifications, then lead end-to-end implementation and launch of patient support programs, ensuring alignment across scope, timelines, stakeholders, and readiness milestones.
• You will oversee cross-functional teams including IT, operations, analytics, compliance, quality, and external partners to ensure successful delivery, driving execution of UAT, training, documentation, and post-launch stabilization activities.
• You will lead RFP responses and proposal development, aligning solutions with client needs and Engage capabilities, partnering with subject matter experts to validate requirements and strengthen solution design.
• You will manage proposal timelines, costing inputs, and cross-functional collaboration, and participate in client-facing discussions to translate insights into actionable strategies.
• You will identify opportunities to streamline workflows and improve patient and HCP experience, partnering with analytics teams to monitor program performance and implement data-driven optimizations.
• You will drive innovation through digital tools, automation, AI, and omnichannel engagement strategies, serving as a strategic advisor to brand, access, and market strategy teams.
• You will communicate program status, risks, and milestones to leadership, facilitate workshops, design sessions, and governance meetings, and ensure programs meet regulatory and compliance standards (HIPAA, OIG, pharma compliance).
• You will oversee vendor selection, contracting, SLA development, and performance management, maintaining audit readiness in partnership with compliance teams.
• The team at Inizio Engage is a passionate, global workforce that combines local expertise with data, science, and technology to deliver bespoke engagement solutions that reimagine how clients engage with patients, payers, providers, and people to improve treatment outcomes.
• Inizio Engage is proud to be recognized as a Best Place to Work in BioPharma (2022, 2023, 2024) and a Certified Great Place to Work (2022, 2023, 2025), fostering an exceptional, collaborative culture where values like empowerment, rising to challenges, working as one, asking ‘what if,’ and doing the right thing are lived daily.
• In this role, you will deepen your expertise in patient access strategy, hub operations, and healthcare commercialization while leading high-impact initiatives that shape how therapies reach patients.
• You will develop leadership and influence skills by driving cross-functional alignment, mentoring teams, and advising senior stakeholders on market access innovation and patient-centric program design.

🎯 Requirements

• Bachelor’s degree in business, healthcare, life sciences, or related field
• 8+ years of experience in patient support services, hub services, specialty pharmacy, or market access
• Proven experience designing and launching patient access or support programs
• Strong project management experience across complex, cross-functional initiatives
• Deep understanding of reimbursement processes, affordability programs, and patient journey mapping
• Experience within a pharmaceutical manufacturer, hub provider, or patient services agency preferred

🏖️ Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

Skills & Technologies

Remote

Degree Required

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Inizio Medical

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About Inizio Medical

Inizio is a global healthcare consulting and commercialization partner that supports pharmaceutical, biotech, and medical-device companies from early development through to market. It combines scientific, commercial, and patient-experience expertise to accelerate clinical programs, craft launch strategies, and deliver multichannel engagement, data analytics, and medical communications. Services span market access, regulatory, medical affairs, brand strategy, creative, and digital solutions across the product lifecycle. Operating from offices in North America, Europe, and Asia-Pacific, Inizio integrates specialized agencies and technology platforms to help clients improve patient outcomes and commercial performance in an evolving healthcare landscape.

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