Director, External Communications

CCC Intelligent Solutions Inc.

Job Overview

Location

Virtual, USA

Job Type

Full-time

Full Job Description

📋 Description

• This is a high-ownership role for a seasoned communications professional who has built earned media programs from the ground up and has stood in the room — or led the room — during a real crisis.
• You will be responsible for the company’s external reputation across press and industry channels, architect and maintain our crisis communications capability, and manage a supporting analyst relations function.
• This role sits inside a lean, high-functioning corporate communications team that includes internal communications, content and thought leadership, and CSR.
• Creative, digital, events, and measurement sit in shared services — meaning your job is strategy, relationships, and execution, not production management.
• You’ll work closely with marketing and product marketing through a unified editorial calendar and shared message framework that corporate communications owns.
• The right person for this role is equally comfortable pitching a trade journalist, drafting a holding statement at 10 pm, and advising a leadership team.
• You are a practitioner, not just a manager.
• Lead all earned media strategy across trade, business, and technology press, with fluency in both the insurance carrier and collision repair markets the company serves.
• Build and own relationships with key journalists, editors, and producers at priority publications and outlets.
• Drive a proactive thought leadership placement program in close partnership with the content team: bylines, contributed articles, executive interviews, and feature coverage.
• Own spokesperson readiness through training and maintenance programs.
• Own a press release and media monitoring process that delivers internal visibility on news going out the door and coverage secured from PR and thought leadership activities.
• Own the PR agency relationship, including setting the strategy, managing priorities, holding the agency accountable to outcomes, and escalating when performance warrants it.
• Establish and maintain a PR measurement framework tracking share of voice, narrative alignment, and coverage quality.
• Serve as a standing contributor to the unified corporate editorial calendar, ensuring PR activity is coordinated with content, internal comms, and marketing.
• Architect, maintain, and continuously improve the company’s crisis communications playbook, including escalation protocols, spokesperson guidance, holding statement libraries, channel-by-channel response frameworks, and post-incident review processes.
• Serve as the primary communications lead during active crisis situations, working in direct partnership with legal, HR, and executive leadership.
• Conduct regular readiness reviews and tabletop exercises to ensure the company can respond quickly and credibly when it matters.
• Serve as an ongoing advisor on reputational risk and issues management — identifying and flagging emerging concerns before they reach crisis threshold.
• Ensure customer-facing and employee-facing crisis communications are coordinated and sequenced correctly, in partnership with internal communications.
• Maintain active relationships with relevant industry analysts covering insurance technology, insurtech, and adjacent enterprise software / AI categories.
• Own strategic engagement with key analysts that work to advance our corporate positioning.
• Partner with the key leaders on advancing CCC’s position in the insurance sector.
• Track analyst coverage, reports, and sentiment; ensure key analysts have accurate, current information about the company’s direction, differentiation, and customer outcomes.
• Flag analyst perspectives that carry strategic relevance for product, sales, or executive leadership.

🎯 Requirements

• 12+ years of communications experience, with at least 6 years focused on B2B technology PR.
• A track record of earning meaningful coverage, including placements in trade and business press that moved perception.
• Direct, hands-on experience owning or co-leading crisis communications response, including at least one live, high-stakes situation.
• Experience managing external PR agencies with high standards and clear accountability.
• Strong executive communication skills — you can advise the C-suite under pressure and push back when the instinct in the room is wrong.
• Comfort operating in a lean team where you are both the strategist and the executor.
• Familiarity with the insurance, financial services, or enterprise software sectors preferred; direct insurance industry experience a meaningful plus.
• Experience with analyst relations at any level; deep AR expertise is not required but intellectual curiosity about the function is.

🏖️ Benefits

• 401K Match.
• Paid time off.
• Annual Incentive Plan Performance Bonus.
• Comprehensive health insurance.
• Adoption Assistance.
• Tuition Reimbursement.
• Wellness Programs.
• Stock Purchase Plan options.
• Employee Resource Groups.

Skills & Technologies

Remote

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CCC Intelligent Solutions Inc.

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About CCC Intelligent Solutions Inc.

CCC Intelligent Solutions Inc. provides cloud-based software and data services to the property and casualty insurance and collision repair industries. Its platform connects insurers, repair facilities, automakers, and parts suppliers to digitize and accelerate claims, estimating, subrogation, and analytics workflows. Founded in 1980 and headquartered in Chicago, the company processes millions of transactions daily across the U.S., leveraging AI, telematics, and extensive historical damage data to improve decision accuracy, cycle times, and customer experience for automotive claims and repairs.

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