Director, Hands-on Content

📋 Description

• • As the Director, Hands-on Content at Pluralsight, you will be instrumental in shaping the future of interactive learning experiences by setting the vision and operational strategy for producing and scaling high-quality hands-on content.
• • You will lead a dedicated team of individual contributors, empowering them to deliver engaging hands-on labs and interactive experiences at a scale that meets the demands of a global user base.
• • A core aspect of your role will be to foster strong alignment across Content, Product, and Engineering teams, ensuring a unified approach to the evolution and enhancement of hands-on learning at Pluralsight.
• • You will be tasked with the critical responsibility of balancing the introduction of innovative new methods for delivering hands-on experiences with the unwavering commitment to maintaining high standards of quality and efficient throughput.
• • This position requires close collaboration with Research & Development, Engineering, and Product departments to drive improvements in the underlying technical infrastructure for lab delivery.
• • You will play a key role in establishing and refining a scalable, measurable production system that supports the continuous delivery of exceptional learning content.
• • As a strategic operator, you will translate high-level business objectives into actionable, scalable production systems, define measurable outcomes, and articulate clear technical requirements.
• • You will act as a technical leader, capable of engaging in high-level platform discussions concerning lab architecture, automation strategies, telemetry implementation, and reliability engineering, without necessarily being the primary hands-on engineer.
• • Your comfort with technical documentation, structured templates, validation frameworks, and robust QA systems will be crucial for ensuring the integrity and effectiveness of the content produced.
• • You are expected to be a proactive problem solver and an effective facilitator, adept at removing obstacles and ensuring your teams are optimally positioned for success through continuous process improvement and iterative enhancement of our hands-on learning offerings.
• • A collaborative spirit and a proactive communication style are essential, enabling you to contribute effectively while also operating with a high degree of autonomy.
• • You will lead through periods of change and growth, guiding your team with a clear vision and adaptable strategies.
• • Your responsibilities will include leading and developing Technical Content Producers, focusing on their career growth, implementing performance management strategies, and planning team structures to optimize output and efficiency.
• • You will own the end-to-end production operating model, encompassing intake processes, prioritization frameworks, staffing and capacity planning, delivery forecasting, and ensuring alignment with the broader content roadmap.
• • You will oversee the entire production lifecycle of hands-on labs and interactive experiences, ensuring that all content adheres to established standards and is delivered according to schedule.
• • A significant part of your role will involve identifying and implementing improvements to workflows and processes, establishing repeatable procedures, and ensuring consistent governance across all relevant teams.
• • You will be responsible for identifying, surfacing, and proactively mitigating risks associated with project scope, timelines, and resource allocation, driving timely resolutions through effective stakeholder management.
• • You will actively contribute to the development and refinement of content standards and production processes, ensuring they remain relevant and effective.
• • Your technical proficiency in areas such as software development, IT operations, DevOps, cloud computing, or similar technologies will be a significant asset in guiding your team and contributing to technical discussions.
• • You will establish clear technical standards for lab creation, covering critical aspects like environment configuration, robust validation and testing practices, effective versioning strategies, and sustainable maintenance protocols.
• • A background in leading automation and tooling improvement initiatives, in close coordination with R&D, Engineering, and Product teams, will be vital for enhancing lab reliability, reducing production timelines, and elevating the overall learner experience.
• • You will possess the ability to critically evaluate the capabilities and constraints of our lab platforms, translating these insights into practical production standards and clear guidance for your team.
• • Previous experience in an educational or instructional environment, or a closely related field, is highly preferred and will contribute to your success in this role.
• • You will participate in technical deep dives to ensure the accuracy and effectiveness of lab capabilities and topical content.
• • A strong understanding of hands-on content creation processes and standards, coupled with a deep working knowledge of the technical underpinnings of hands-on platforms and associated tooling, is essential.
• • You will demonstrate a proven ability to lead complex, cross-functional initiatives that involve close collaboration with Content, Product, Engineering, and Marketing departments.
• • Your capacity to assess multiple project needs, prioritize effectively, and manage tradeoffs across scope, schedule, and quality will be critical for success.
• • You will provide constructive feedback, coaching, and mentorship to your team members, fostering a high-performing environment through development and accountability.
• • Experience working within fast-paced teams and the ability to collaborate effectively asynchronously with remote teams across different time zones is a must.
• • This role is primarily remote, offering flexibility while requiring a strategic approach to team leadership and content production.
• • You will contribute to a mission-driven organization focused on accelerating technology skills for the modern workforce.
• • You will be part of a blended workplace that embraces remote and hybrid work models, fostering collaboration and flexibility.
• • You will operate within a culture that champions diversity, belonging, trust, autonomy, and collaboration.
• • As a lifelong learner, you will champion team member growth and advancement opportunities.
• • You will benefit from a comprehensive compensation package, including competitive salary, medical coverage, unlimited PTO, wellness reimbursements, a Pluralsight subscription, and professional development funds.