Director, Marketing Technology & Operations

Ironclad Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead the marketing technology and operations team at Ironclad, ensuring the marketing engine runs efficiently through technology, processes, and data that power every stage of the funnel from brand awareness to community engagement.
• Own and evolve the full marketing technology stack, including MAP, CRM, attribution, ABM, website, and campaign systems, while maintaining expertise in legacy tools like Marketo and Salesforce and driving AI-native modernization.
• Partner with marketing leadership, sales, revenue ops, and engineering to align systems, data, and workflows, and serve as the operational backbone for the marketing organization reporting to the Chief Marketing & Strategy Officer.
• Build and mentor a team of GTM engineers and ops specialists, set priorities, own the ops roadmap, and translate technical tradeoffs into business decisions for non-technical stakeholders while operating with high ownership and comfort in ambiguity.

🎯 Requirements

• 8+ years in marketing operations with at least 2 years in a leadership role
• Deep hands-on experience with enterprise marketing technology stacks including Marketo, Salesforce, 6sense, Optimizely, GA4, and Glean
• Demonstrated experience implementing AI tools, automations, or agents in a marketing context
• Strong understanding of the full marketing funnel and how ops connects each stage: brand → demand → pipeline → retention/community
• Fluency in marketing data including attribution models, funnel metrics, lead scoring, campaign reporting, and CRM hygiene
• Excellent cross-functional communication skills to translate technical tradeoffs into business decisions for non-technical stakeholders

🏖️ Benefits

• 100% health coverage for employees (medical, dental, and vision) and 75% for dependents with buy-up options
• Market-leading leave policies including gender-neutral parental leave and compassionate leave
• Monthly stipends for wellbeing, hybrid work, and cell phone use
• Mental health support through Modern Health including therapy, coaching, and digital tools
• 401(k) plan with Fidelity and employer match
• Regular team events to connect, recharge, and have fun

Skills & Technologies

Hybrid

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Ironclad Inc.

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About Ironclad Inc.

Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.

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