Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As Director of Customer Success at Moxfive LLC, you will own the strategy and execution that defines how clients experience the company after initial engagement, building a high-performance CS function from the ground up in a remote role focused on cybersecurity and IT services.
- • Day to day, you will define and execute customer success strategy aligned with revenue and retention goals, build the client journey framework from post-incident onboarding to renewal architecture, establish KPIs for renewals and expansion, implement CRM and CS tooling, lead and develop a team of Customer Success Managers, serve as primary POC for top-tier accounts, lead QBRs with strategic clients, act as senior escalation point for at-risk accounts, and partner cross-functionally with Sales, Delivery, Product, and Marketing.
- • Moxfive LLC operates at the intersection of high-stakes incident response, technical advisory, and legal/insurance ecosystems, serving clients in crisis and aiming to turn post-incident moments into long-term partnerships; you will join a mission-driven team where trust is earned and client loyalty drives net retention and revenue growth.
- • In this role, you will build scalable systems and trusted relationships with CISOs, IT leaders, and financial buyers, drive retention improvement and revenue expansion in complex accounts, establish data-driven processes using Salesforce and CS platforms, and leave a lasting impact by creating the CS function that defines Moxfive’s client experience and growth trajectory.
🎯 Requirements
- • 5–8+ years of progressive experience in Customer Success, Account Management, or Client Services with demonstrated impact on retention and revenue
- • 3+ years managing and developing CS or account management teams with a track record of building high-performing cultures
- • Experience in cybersecurity, IT services, consulting, or managed services in high-stakes environments with sophisticated clients
- • Executive communication skills to engage CISOs, IT leaders, and financial buyers in QBRs and pipeline presentations
- • Data-driven mindset with hands-on experience using CRM (Salesforce preferred) and CS platforms to turn signals into action
🏖️ Benefits
- • Opportunity to build and scale a Customer Success function from scratch in a high-impact, remote role
- • Leadership role shaping client retention, renewal, and expansion strategy for a cybersecurity services firm
- • Work with sophisticated clients in high-stakes environments where trust and long-term partnerships are paramount
- • Cross-functional influence across Sales, Delivery, Product, and Marketing to drive customer-centric decisions
Skills & Technologies
Remote
Degree Required
About Moxfive LLC
Moxfive LLC offers technical advisory and managed services that help enterprise technology teams reduce risk and accelerate delivery. It specializes in cloud and infrastructure optimization, cybersecurity, and DevOps, providing architects, engineers, and program managers on demand. Clients gain access to repeatable frameworks, automation playbooks, and 24Ă—7 operational support without adding permanent headcount.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
❌ EXPIRED
Silver.com LLC
Argentina
Full-time
Expired Apr 29, 2026
AWS
GCP
Docker
+1 more
2 months ago
