Job Overview
Location
Los Angeles, Indiana, USA
Job Type
Full-time
Category
Engineering Manager
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • **Lead and Scale a World-Class Engineering Services Team:** As the Director of Engineering Services, you will be instrumental in cultivating, mentoring, and scaling a high-performing team of customer-facing software and solutions engineers. Your leadership will be pivotal in empowering these professionals to design and deliver sophisticated, enterprise-grade solutions for our most valued and strategic partners. This involves setting clear technical and delivery standards, fostering a culture of technical excellence, customer empathy, and continuous improvement, and actively partnering with recruiting to attract and onboard top-tier talent.
- • **Drive Customer Success through Strategic Technical Advisory:** You will serve as a senior technical leader and trusted advisor to our enterprise clients, engaging directly with C-suite and VP-level stakeholders. This includes leading executive-level discovery sessions to deeply understand client needs, architecting bespoke solutions, and conducting technical validation. Your ability to confidently present and demo product capabilities, custom solutions, and technical roadmaps will be crucial in building strong client relationships and ensuring their success.
- • **Architect and Oversee Complex Full-Stack Solution Delivery:** This role demands a deep understanding of full-stack development to guide your team in translating complex customer business requirements into robust, scalable technical architectures. You will oversee the end-to-end design and delivery of custom solutions, encompassing APIs and integrations, backend services and data pipelines, databases and data models, and frontend/UI/UX experiences. Ensuring on-time, high-quality delivery across multiple concurrent enterprise engagements will be a key performance indicator.
- • **Forge Strategic Commercial and Partnership Alignments:** You will operate at the critical intersection of engineering, product, sales, and professional services. A significant aspect of your role will be partnering closely with Sales and Customer Success teams to accurately scope, price, and sell professional services and custom solutions. This involves actively supporting pre-sales activities, including technical discovery, solutioning, and services scoping, while skillfully balancing the need for customer customization with platform scalability and alignment with our product roadmap.
- • **Influence Product Strategy and Platform Evolution:** Your insights from working directly with enterprise customers will be invaluable in shaping CreatorIQ's future. You will collaborate closely with Product Management to influence roadmap priorities based on the evolving needs of our strategic clients. Furthermore, you will work with core Engineering teams to ensure alignment on architectural standards, security protocols, and platform extensibility, contributing to the overall health and growth of the CreatorIQ platform.
- • **Champion a Culture of Innovation and Excellence:** Beyond technical delivery, you will champion a culture that embodies CreatorIQ's core values: be intentional, pursue excellence every day, embrace the journey together, and be a good human. This means fostering an environment where innovation thrives, accountability is embraced, and continuous learning is encouraged. You will be a key player in ensuring that our customer-facing engineering services not only meet but exceed expectations, driving significant impact for both our clients and CreatorIQ.
- • **Ensure Scalability, Security, and Long-Term Vision:** A critical responsibility will be ensuring that all customer solutions are not only functional and meet immediate needs but are also designed with scalability, security, and long-term platform strategy in mind. This proactive approach prevents technical debt and ensures that our clients benefit from a robust and future-proofed solution, reinforcing CreatorIQ's position as a leader in the creator economy.
- • **Contribute to Services Offering and Go-to-Market Strategy:** Your experience and insights will be leveraged to contribute to the evolution of our services offerings, packaging, and overall go-to-market strategy. This includes identifying opportunities for new service offerings, refining existing ones, and ensuring our professional services are positioned effectively to drive business growth and customer value.
🎯 Requirements
- • 8+ years of experience across a combination of customer-facing technical roles (solutions engineering, professional services, technical consulting) and engineering/product management roles.
- • Proven experience leading and scaling teams of senior engineers in a customer-facing environment.
- • Demonstrated ability to design and deliver complex, full-stack software solutions.
- • Strong executive presence with the ability to influence and communicate effectively with senior customer and internal stakeholders.
- • Hands-on experience with modern full-stack architectures (e.g., REST/GraphQL APIs, backend services, databases, frontend frameworks).
🏖️ Benefits
- • Comprehensive Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- • Savings: a 401k (USA) plan to help you plan ahead.
- • Learning and Development: utilize our learning platform for training and tools to ensure success.
- • Home Office Support: Work from home stipend to help set up your ideal workspace.
- • Surprise Meal Stipends: Enjoy the convenience of pre-made meals while working remotely.
Skills & Technologies
GraphQL
REST
Remote
About CreatorIQ, Inc.
CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.
