Director of Strategy & Operations

Pivotal Health Inc.

Job Overview

Location

Lower Manhattan, NY

Job Type

Full-time

Full Job Description

📋 Description

• Lead structured problem-solving efforts by framing complex, ambiguous operational challenges, building consensus across teams, and driving cross-functional alignment on actionable solutions.
• Map and analyze current-state workflows across departments to identify inefficiencies, bottlenecks, and gaps in reimbursement and administrative processes.
• Translate operational insights into clear, data-informed recommendations for process improvement and system optimization.
• Own end-to-end execution of strategic initiatives by defining requirements, assigning owners, setting milestones, and establishing timelines for deliverables.
• Hold stakeholders accountable to committed timelines and deliverables, proactively surface risks, and communicate project status to internal and external audiences.
• Quantify the potential impact of strategic initiatives by measuring opportunities, setting measurable targets, and tracking outcomes against key performance indicators.
• Communicate the business impact of operational improvements directly to executive leadership with clarity and precision.
• Serve as an internal consultant and operational problem-solver across teams, adapting between strategic advisory and hands-on execution as needed.
• Drive clarity and alignment in ambiguous environments by creating structure where none exists, particularly in scaling early-stage business functions.
• Collaborate with engineering, finance, customer success, and legal teams to ensure operational initiatives align with company-wide goals and compliance requirements.
• Support the maturation of business processes as the company grows, ensuring scalability and efficiency in reimbursement workflows and internal operations.
• Maintain focus on aligning all strategic projects with Pivotal Health’s mission to simplify healthcare reimbursement and reduce provider administrative burden.
• Work closely with leadership to prioritize initiatives that maximize impact on provider reimbursement recovery and operational efficiency.
• Document and standardize best practices for recurring operational challenges to enable institutional knowledge and reduce dependency on individual contributors.
• Act as a bridge between technical teams and non-technical stakeholders to ensure operational solutions are both feasible and user-aligned.

🎯 Requirements

• 4+ years of experience in management consulting, strategy, or a high-velocity operational role
• Proven track record of owning and delivering cross-functional projects with multiple workstreams and stakeholders
• Strong structured thinking — able to break down complex, ambiguous problems and build clear frameworks for action
• Exceptional communicator (written and verbal) with the ability to influence without direct authority
• Comfortable wearing many hats and shifting between strategic advisor and hands-on executor as needed
• High tolerance for ambiguity; energized by undefined problems and the opportunity to build structure where little exists

🏖️ Benefits

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

Skills & Technologies

Remote

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Pivotal Health Inc.

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About Pivotal Health Inc.

Pivotal Health is a health technology company focused on improving the healthcare experience for patients and providers. They offer a platform designed to streamline administrative tasks, enhance patient engagement, and provide data-driven insights for healthcare organizations. Their solutions aim to reduce costs, improve efficiency, and ultimately lead to better health outcomes. Pivotal Health operates within the digital health and health IT sectors, leveraging technology to address challenges in healthcare delivery and management. The company is committed to innovation and creating a more connected and accessible healthcare ecosystem.

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