Director of Trust & Safety

Latamcent

Job Overview

Location

Colombia [Remote]

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end creation and scaling of a Trust & Safety function from the ground up for a fast-growing peer-to-peer marketplace, establishing team structure, workflows, tooling, and strategic roadmap
• Own fraud prevention, identity verification, investigations, and content moderation as core pillars of platform integrity, ensuring measurable reductions in fraud losses and platform risk within the first year
• Define and track KPIs that directly impact business outcomes, translating operational data into executive-level reporting to secure budget, resources, and cross-functional alignment
• Partner closely with Product and Engineering teams to design, prioritize, and ship fraud detection, identity verification, and moderation tools that deliver tangible results—not just feature releases
• Lead high-severity incident response protocols, acting as the central point of coordination between Legal, Engineering, and Operations to ensure investigations drive policy and product changes
• Evaluate, select, and manage third-party vendor relationships for fraud and identity verification tools, making clear build-vs-buy decisions based on scalability, cost, and effectiveness
• Establish and maintain enforceable platform policies in close collaboration with Legal, ensuring compliance, audit readiness, and consistent application across all user interactions
• Build a data-driven Trust & Safety culture by replacing tribal knowledge with documented workflows, automation, and standardized processes that scale with platform growth
• Translate marketplace-specific threats into actionable intelligence, anticipating emerging risks before they impact users or revenue
• Own the strategic vision for Trust & Safety as a proactive, revenue-protecting function—not a reactive cost center—ensuring it has equal standing in executive decision-making
• Implement automation and AI-driven workflows to increase investigation efficiency, reduce manual workload, and improve response times across fraud and moderation operations
• Maintain deep familiarity with the company’s product ecosystem, understanding how user behavior, transaction flows, and platform features create unique fraud and safety vectors
• Communicate complex operational challenges and successes clearly to non-technical stakeholders, including the COO and other C-suite leaders
• Ensure all Trust & Safety initiatives are aligned with the company’s mission to provide safe, reliable, and trustworthy experiences for hundreds of thousands of property owners and renters

🎯 Requirements

• 7+ years in Trust & Safety, Fraud Operations, or Risk Management
• 5+ years leading people, including managing other managers or senior individual contributors
• Proven track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function from scratch, not just maintaining an existing one
• Demonstrated ability to turn operational problems into scalable systems and influence cross-functional product and engineering roadmaps
• Experience reporting metrics and outcomes directly to executive stakeholders
• Background in a high-growth marketplace, platform, or consumer internet business

🏖️ Benefits

• Remote work with flexibility within Colombia
• Direct reporting line to the COO with strategic influence over company direction
• Opportunity to build a foundational function in a profitable, category-leading marketplace
• Access to industry-leading fraud and identity verification tools including Jumio, IPQS, and others

Skills & Technologies

Remote

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Latamcent

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About Latamcent

Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.

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