Director Product, Business Accounts

Airwallex (UK) Limited

Job Overview

Location

US - San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end product experience for Airwallex’s Business Accounts, encompassing core workflows such as accounts, transfers, FX, reporting, and Airwallex Pay.
• Define the strategic vision for the future of Business Accounts, creating a world-class experience that enables businesses to manage and move money globally with clarity, confidence, and ease.
• Unify account management, transfers, FX, reporting, and payments into a cohesive, intuitive, and elegant customer journey that sets a new benchmark for financial operations software.
• Partner closely with Engineering, Design, Data, and cross-functional teams including GTPN and Financial Platform to translate platform complexity into simple, customer-facing workflows.
• Drive product decisions across key Business Accounts surfaces including account overview, transfers, activity and reporting, settings, alerts, and mobile experiences.
• Act as the voice of the customer by identifying friction in financial operations workflows and translating them into clear product priorities, roadmap decisions, and execution plans.
• Build alignment across Product, Engineering, Design, Data, Operations, and go-to-market stakeholders to deliver high-quality experiences at speed in a complex global environment.
• Champion a high bar for product quality, usability, and craftsmanship by collaborating with Design and Engineering to create experiences customers love and trust.
• Shape how Airwallex integrates its expanding portfolio of financial products into a unified, account-centric customer experience, enabling seamless management of cash, payments, yield, and future financial services.
• Own the product strategy for one of Airwallex’s most strategic and visible customer problem spaces, focused on global business financial operations.
• Work with engineering counterparts to ensure technically complex backend systems are translated into intuitive, reliable, and scalable customer experiences.
• Translate customer needs from globally operating, multi-entity, and operationally complex businesses into actionable product initiatives.
• Maintain a bias toward action, operate effectively in ambiguity, and deliver results in a fast-moving, high-growth technology environment.
• Expand scope over time into adjacent product areas such as spend management, yield, or broader financial operations, based on performance and strategic alignment.

🎯 Requirements

• 10+ years of product management experience in high-growth technology companies, ideally in fintech, payments, treasury, financial infrastructure, or complex B2B SaaS.
• Experience owning customer-facing product areas with meaningful UX complexity, particularly where multiple workflows or systems must feel seamless to the end user.
• Demonstrated ability to partner deeply with engineering teams on technically complex products and translate backend or platform complexity into intuitive customer experiences.
• Strong communication and stakeholder management skills with the ability to influence peers and senior leaders across multiple teams and domains.
• A track record of building or improving products used by globally operating, multi-entity, or operationally complex businesses.
• Exceptional product judgment, strong customer empathy, and a passion for craftsmanship with attention to detail and intuitive design.

🏖️ Benefits

• Opportunity to shape one of Airwallex’s most strategic product surfaces and establish a new benchmark for modern financial operations software.
• Work with a global team of over 2,200 innovative professionals across 26 offices.
• Join a company valued at US$8 billion backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures.
• Access to a founder-like culture with real ownership, accelerated learning, and high-impact projects.
• Collaborate with exceptional teammates on complex, high-visibility problems at global scale.
• Use AI to work smarter and solve problems faster within a forward-thinking tech environment.

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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