Director, Revenue Cycle Management - Evernorth - Remote

The Cigna Group

Job Overview

Location

United States Work at Home

Job Type

Full-time

Full Job Description

📋 Description

• Lead the strategic direction for revenue cycle management across admissions, payer work, billing, and collections, ensuring scale, quality, and strong client outcomes.
• Establish clear standards, controls, and performance metrics to ensure clean revenue, adherence to payer rules, and consistent operational execution.
• Oversee payer contract operations, manage payer updates, and lead audit response initiatives while identifying and eliminating root causes of risk and error.
• Coach, develop, and mentor revenue cycle leaders, setting measurable goals and cultivating team habits that drive accountability, growth, and high performance.
• Translate financial and operational data into actionable insights and strategic recommendations for clients and senior leadership teams.
• Collaborate cross-functionally with clinical, finance, technology, compliance, and client teams to align revenue cycle activities with broader business objectives.
• Champion process improvements, automation initiatives, and system enhancements that reduce manual work, accelerate cash flow, and improve team efficiency.
• Monitor key financial indicators including receivables, aging, cash flow, payer trends, and regulatory changes to inform prioritization and decision-making.
• Drive the implementation of new client launches, Ambulatory Infusion Center expansions, and other growth-oriented revenue cycle initiatives.
• Influence stakeholders across departments without direct authority by clearly communicating complex revenue cycle concepts and securing alignment on strategic priorities.
• Build and sustain inclusive, high-performing teams that reflect diverse perspectives and foster a culture of continuous improvement.
• Ensure compliance with healthcare billing regulations, reimbursement policies, and financial controls across all revenue cycle functions.
• Partner with technology and product teams to design and implement system improvements, automated reporting tools, and workflow optimizations.
• Maintain deep expertise in home infusion revenue cycle operations, including benefit verification, billing accuracy, collections strategies, and payer audit preparation.
• Apply strong business judgment and data-driven analysis to guide planning, resource allocation, and operational improvements across a complex, multi-client environment.

🎯 Requirements

• High school diploma or GED; Bachelor’s degree in finance, accounting, business, healthcare administration, or a related field
• 8+ years of progressive experience in home infusion revenue cycle management, healthcare operations, financial operations, or a related field
• Experience leading large, complex teams or work supporting multiple clients
• Strong knowledge of healthcare billing, reimbursement, payer rules, financial controls, and compliance requirements
• Proven success leading change, growing teams, or executing large business plans
• Ability to influence across teams and explain complex topics clearly and practically

🏖️ Benefits

• Annual salary range of $134,900 – $224,800 USD
• Eligibility for annual bonus and long-term incentive plan
• Medical, vision, dental, and well-being/behavioral health programs starting on day one
• 401(k) plan with company contribution
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence

Skills & Technologies

Fiber

Onsite

Degree Required

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The Cigna Group

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About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

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