Director, Strategic Projects, CXG

Alkami Technology, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Director, Strategic Projects, CXG will lead high-impact, cross-functional initiatives that advance Alkami’s Customer Experience strategy and drive measurable outcomes for financial institution clients, translating strategic priorities into execution to improve client health, retention, and growth.
• Day to day, the role involves owning and executing strategic initiatives, partnering with Customer Experience and Product leadership to define and prioritize initiatives, identifying patterns and insights across the FI base to inform scalable digital products, driving cross-functional alignment across implementations, support, training, and customer success, establishing product governance and reporting cadence, leveraging data (NPS, CES, adoption metrics, support trends, product telemetry) to prioritize initiatives and measure success, designing and integrating AI capabilities into products, creating and owning a CXG product roadmap, serving as a central owner of complex multi-team initiatives, and supporting executive communications with clear narratives around customer outcomes and strategic progress.
• Alkami Technology, Inc. is a digital sales and service platform provider for U.S. banks and credit unions, recognized for its intentional culture and tremendous growth, including awards such as Best Place to Work in Fintech and Comparably’s Best Company Culture. As a remote-first company, most positions are remote in the US, and the company is building a culture where each Alkamist can perform to their highest potential.
• In this role, the person can learn and achieve deep expertise in strategic initiative leadership within a high-growth SaaS fintech environment, develop advanced skills in data-driven decision-making and AI integration into customer-facing products, gain visibility into executive-level strategic planning, and drive measurable improvements in client health scores, time-to-value, and platform adoption across a portfolio of financial institutions.

🎯 Requirements

• 8–12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking
• Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact
• Strong analytical mindset with experience using data to inform decisions and measure outcomes
• Deep understanding of customer lifecycle, customer success, or client-facing operations
• Ability to influence, align, and drive decisions with senior stakeholders across multiple functions
• Strong communication and executive presence

🏖️ Benefits

• Remote-first work environment (US-based)
• Unlimited paid time off
• 401(k) with employer match
• Awesome diverse and inclusive environment with a FUN culture
• Commitment to equal opportunity employment and a workplace free of discrimination and harassment

Skills & Technologies

Remote

$180k-200k

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Alkami Technology, Inc.

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About Alkami Technology, Inc.

Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.

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