Director - Workforce Experience and Operations

College Board

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• The Director of Workforce Experience and Operations leads the execution of workforce processes and communications that support the Reader lifecycle for the AP Reading event, ensuring onboarding, registration, support, and communication workflows are delivered accurately, consistently, and at scale.
• Day to day, the Director oversees key Reader workforce processes including onboarding readiness, invitation and registration support, exception management, scheduling coordination, and workforce-related controls; owns communication delivery frameworks for Reader-facing messages; and ensures operational readiness before the Reading by activating workforce contingencies and supporting smooth transitions to live execution.
• The role sits within the AP Program Planning team, which is responsible for the successful execution of the annual AP Reading event where millions of student exam responses are scored, supporting strategic planning, workforce coordination, logistics, vendor alignment, and data-driven decision making across 40+ AP subjects.
• The person in this role will learn to operationalize workforce strategy and experience design, act as the source-of-truth owner for workforce process governance, and partner closely with Session Leads during live Reading operations to ensure Reader confidence and staffing readiness.

🎯 Requirements

• Strong operator who can run complex, high-volume processes without losing sight of the participant experience
• Excellent at communication governance, issue triage, and keeping multiple moving parts aligned
• Detail-oriented and process-minded, with the ability to build structure that others can actually use
• Strong collaborator who can bridge strategy, policy, and execution
• Clear and concise communication skills, written and verbal
• Authorization to work in the United States for any employer

🏖️ Benefits

• Hiring range of $80,000-$130,000, with salary adjusted by location to ensure fairness
• Transparent conversations about compensation, benefits, and work experience throughout the hiring process
• Meaningful career at a self-sustaining nonprofit mission-driven organization focused on expanding educational and career opportunities
• Supportive team and comprehensive package designed to help you thrive
• Opportunity to work with emerging technologies and adopt new AI-driven solutions

Skills & Technologies

Remote

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College Board

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About College Board

College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.

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