Job Overview
Location
2 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • The Disputes Team Leader role at TransUnion LLC is a remote leadership position responsible for guiding and supporting a high-performing customer service team to ensure exceptional service delivery, operational excellence, and adherence to regulatory and company standards. This role is critical in maintaining the quality and timeliness of service provided to the UK Consumer base while fostering team development and strategic alignment with organizational goals.
- • Day-to-day responsibilities include overseeing daily team operations, allocating tasks efficiently, mentoring and coaching agents and junior leaders, resolving escalated customer disputes, conducting performance evaluations, preparing reports and analyzing contact center data, ensuring compliance with regulatory requirements, recruiting and training new hires, collaborating with Global QA for quality assurance, and acting as a liaison between the team and higher management to drive cross-functional alignment and continuous improvement.
- • TransUnion LLC is a global leader in credit reporting and information services, operating through its Global Capability Centre Africa (GCC Africa), which emphasizes a purpose-driven culture focused on employee growth, innovation, and community impact. The company promotes a 'Workforce for Good' philosophy, offering flexibility, wellbeing support, and access to global learning opportunities while maintaining high standards of service and compliance.
- • In this role, the individual can develop advanced leadership and strategic planning skills, gain deep expertise in customer service operations and compliance within a regulated financial services environment, enhance data analysis and reporting capabilities, and contribute to team development and succession planning—positioning themselves for future growth into senior operations or people management roles within a global organization.
🏖️ Benefits
- • Permanent work-from-home flexibility
- • Wellbeing support for you and your family
- • Access to global exposure and accredited learning opportunities
- • Competitive rewards and comprehensive benefits package
- • Opportunities for meaningful career development and growth
- • Collaboration with exceptional people across the globe on pioneering products and cutting-edge technology
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About TransUnion LLC
TransUnion is a global consumer credit reporting agency that collects, analyzes, and supplies credit histories and related information on individuals and businesses. It provides credit reports, scores, fraud detection, identity verification, and data-driven risk and marketing solutions to lenders, insurers, landlords, employers, and consumers. The company maintains vast databases of credit and public records, enabling credit decisions, regulatory compliance, and consumer financial management. Operating in over 30 countries, it supports underwriting, portfolio monitoring, and consumer credit monitoring services while emphasizing data accuracy, privacy, and security.
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